Manager, Premium Audit
Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.
Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.
As a Manager, Premium Audit, you'll be responsible for managing our premium audit operations through team leads and individual contributors, ensuring efficient and compliant audit processes while driving continuous improvement. You will translate functional plans into operational processes and guide execution to meet business objectives. This role requires strong management practices and the ability to navigate complex audit scenarios while maintaining excellent customer and partner relationships. You'll work cross-functionally to optimize audit workflows and contribute to Pie's overall underwriting and profitability goals.
How You'll Do It
Premium Audit Operations Management :
- Manage premium audit operations through team leads and professional individual contributors, ensuring consistent quality and productivity standards
- Translate business segment strategy into functional audit plans and guide day-to-day execution
- Oversee both internal audit processes and vendor relationships, ensuring service level agreements are met
- Monitor audit completion rates, quality metrics, and customer satisfaction scores
- Ensure compliance with state and bureau audit requirements across all audit types (mail-in, phone, virtual, and physical audits)
- Partner with Analytics team to analyze audit results and identify trends impacting profitability
Process Improvement and Strategy Implementation :
Develop and execute operational initiatives to improve audit efficiency and customer experienceWork with Senior Management to implement long-term audit strategies aligned with company objectivesCollaborate with Product, Engineering, and Operations Performance teams to optimize audit workflows and automation opportunitiesBuild and maintain audit procedures, guidelines, and best practices documentationIdentify opportunities for process streamlining and cost reduction while maintaining audit qualitySupport implementation of new audit technologies and system enhancementsTeam Leadership and Development :
Provide a hands-on approach to leadership, ensuring team success by offering guidance, support, and using strong management practices such as regular one-on-ones and performance coachingBalance leadership responsibilities with direct contributions to ensure project deadlines and quality standards are metEstablish clear expectations and performance measurements for direct reportsConduct team calibrations and quality reviews to ensure consistent audit standardsSupport recruitment and onboarding of new team members as the audit function scalesCreate development plans for team leads and individual contributorsFoster a collaborative, customer-focused culture within the audit teamCross-Functional Collaboration :
Serve as the audit subject matter expert for cross-functional projects and initiativesCollaborate with Underwriting, Claims, and Business Development teams on audit-related issuesPartner with Customer Service and Billing teams to resolve audit disputes and collection mattersWork with Compliance team to ensure adherence to regulatory requirementsCommunicate audit insights and recommendations to senior leadershipAdvocate for customer needs while ensuring business objectives are metEscalation Management :
Handle complex audit disputes and customer escalations requiring management interventionMake decisions on audit adjustments and settlements within established authority limitsCoordinate with Legal team on contested audit matters when necessaryEnsure timely resolution of audit-related customer complaints and issuesThe Right Stuff
Education & Experience :
High School diploma required; Bachelor's degree preferred5+ years of Workers' Compensation Premium Audit experience required6+ years of overall commercial insurance experience required3+ years of management or supervisory experience requiredExperience managing both internal teams and external vendor relationships preferredCore Competencies :
Management Skills : Proven ability to manage teams through clear expectations, performance measurement, and coaching. Experience leading team leads and individual contributorsCommunication : Strong written, verbal, and presentation skills to effectively communicate with internal teams, customers, and external partnersProblem Solving : Ability to manage complex audit situations with multiple variables and resolve issues with appropriate urgencyProcess Orientation : Demonstrated experience in process improvement, workflow optimization, and building effective operational proceduresCustomer Focus : Strong customer service background with ability to handle escalated situations professionally and empatheticallyTechnical Knowledge :
Deep understanding of Workers' Compensation premium audit principles and state-specific requirementsKnowledge of audit dispute resolution processes and settlement practicesFamiliarity with commercial insurance policy administration and billing processesUnderstanding of underwriting and pricing impacts of audit resultsExperience with audit management systems and reporting toolsLeadership Qualities :
Ability to translate strategic direction into operational executionStrong decision-making skills with appropriate judgment on escalation mattersCollaborative approach with ability to influence across functionsResults-oriented mindset with focus on continuous improvementAdaptability to changing business needs and prioritiesTechnical Proficiencies :
Proficient in G-Suite Tools, Nexus, Slack, and SalesforceExperience with rvel, and Bureau systems preferredStrong analytical skills with ability to interpret data and metricsAbility to travel up to 10% for vendor meetings and trainingThe use of AI in Application Review : To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. All AI-reviewed applications are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to it being reviewed using these AI technologies to assist in our evaluation process.
Base Compensation Range $90,000 - $115,000 USD
Compensation & Benefits
Competitive cash compensationA piece of the pie (in the form of equity)Comprehensive health plansGenerous PTOFuture focused 401k matchGenerous parental and caregiver leaveOur core values are more than just a poster on the wall; they're tangibly reflected in our workOur goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we've identified a talented individual who we'd like to be a Pie-oneer, we work hard to present an equitable and fair offer. We look at the candidate's knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.
Location Information
Unless otherwise specified, this role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver office and from home. Remote team members must live and work in the United States
territories excluded), and have access to reliable, high-speed internet.Additional Information
Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability,
