IT Applications Support & Training SpecialistFoundation Radiology Group • Saint Louis Park, MN, US

IT Applications Support & Training Specialist

Foundation Radiology Group • Saint Louis Park, MN, US

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RAYUS now offers DailyPay! Work today, get paid today!

The pay range for this position is $23.48 - $33.95 based on direct and relevant experience.

RAYUS Radiology is looking for an IT Applications Support & Training Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As an IT Applications Support & Training Specialist, you will be responsible for providing support and training for company core IT applications to internal and external end users. This role is a subject matter expert (SME) for the Radiologic Information Systems (RIS) and Electronic Medical Records (EMR) systems and their supporting applications and collaborates directly with vendors, software engineers and product owners to enhance the end user experience. This position is full-time.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operations Support

Administers RIS, EMR and auxiliary applications

Provides workflow documentation, training and support for internally developed applications

Acts as a subject matter expert for the Enterprise Support Team in troubleshooting application-specific issues

Uses knowledge of market-specific workflows in order to support and recommend improvements to existing workflows based on system capabilities. Works closely with manager to develop operating standards, protocol, policies and procedures for systems

Project Management

Works effectively with Business Analysts and Product Managers to meet deliverable deadlines on various projects

Collaborates regularly with manager, market managers, Project Managers and other support staff to identify customer needs

Collaborates with Product Managers and / or the Development Team to develop enhancements and product efficiencies

Partners with the Quality Assurance Manager to perform QA duties for system upgrades and implementations, ensuring successful product rollouts

System Implementation and Training

Provides large-group user training via the internet and live in-person settings on various system applications during new product implementations, upgrades and / or new center implementations

Performs new customer installations and upgrades of clinical software

Functions as the point of contact in the field for client inquiries concerning systems operation during system implementations

Diagnoses and troubleshoots system hardware, software and operator problems during system implementations

Acts as the Operations Support project liaison and subject matter expert on assigned implementation projects, providing recommendations and decisions to the larger implementation team

Other Duties as Assigned

Completes other tasks and projects as assigned

Qualifications

Required :

Requires travel, varies by project and business needs

Associate's degree in Information Technology, healthcare, or related field, or the equivalent in advanced and applicable working knowledge of RAYUS's core systems (e.g. Fusion RIS, InstaMed, or physician portals) and internal processes

Three (3) years' experience in Helpdesk / Phone / Customer Service experience in a technical support or healthcare environment

Two (2) years' Microsoft Office Suite experience

Valid driver's license and proof of current insurance

Preferred :

Bachelor's degree in Information Technology, healthcare, or related field

System implementation and training experience

Experience administering applications

Experience using project management software

Experience creating and executing QA test cases

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer / Vets / Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all

www.rayusradiology.com / careers

DailyPay implementation is contingent upon initial set-up period

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Application Support Specialist • Saint Louis Park, MN, US