Full Time Assistant Store Manager (Store 6570)

Overview

Full Time Assistant Store Manager (Store 6570) at GameStop. Join to apply for the Full Time Assistant Store Manager (Store 6570) role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Responsibilities

• Provide best-in-class guest service : greet guests, respond to questions / concerns quickly and courteously, assist with gaming needs, inform guests of promotions, recommend items, and promote a guest-centric shopping experience.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Process guest purchases / returns using POS, ensure accurate transactions and top-notch guest service.
• Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager when appropriate.
• Promote GameStop benefits (e.g., title reservations, trade-in, Pro Rewards) to guests.
• Assist the Store Manager with setting guest service expectations and training store associates.
• Observe associate performance, provide feedback, and ensure alignment with guest service expectations; input feedback into HR systems in partnership with the Store Manager.
• Ensure onboarding and training for associates prior to opening / closing shifts; uphold company / store policies, inventory control, loss prevention, safety, and ethics.
• Schedule and supervise store associates to maintain optimal guest service; manage staffing levels and breaks in accordance with guidelines.
• Approve payroll, manage time off, and verify pay for associates.
• Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in proper working order.
• Fulfill Omni-Channel orders daily.
• Protect company assets through inventory control and loss prevention; conduct security measures at closing as appropriate; communicate concerns to the Store Manager.
• Support sales, profit, and shrink goal attainment and complete required administrative duties.
• Perform stock / stocking duties, inventory counts, and ensure products are represented and organized on the sales floor.
• Count, balance, and reconcile daily POS totals; complete closeout paperwork and ensure sufficient cash and deposits.
• Coordinate shipment verification, discrepancies, cycles counts, and stock pulls as needed.
• Maintain awareness of associate and guest safety; report injuries promptly per guidelines.
• Assist in maintaining store records / files and ensure manuals are up to date.
• Supervise and delegate tasks in the absence of the Store Manager; adhere to all company policies and procedures.

Qualifications

Key Skills and Abilities

Job descriptions are subject to change at any time based on business needs. GameStop is an equal employment opportunity employer and provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.

Compensation

$13.45 - $17.45 per hour

Employment type

Full-time

Seniority level

Mid-Senior level

Industry

Retail

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