Customer Advocate I

Customer Advocate I

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Customer Advocate I to join our team. As a Customer Advocate I, you will be responsible for supporting our Transportation Providers by answering inquiries, resolving concerns, and ensuring a high level of customer service. This entry-level role is essential to creating positive experiences for both internal and external stakeholders.

This Role Includes :

• Assists Transportation Providers with questions and concerns related to transportation services.
• Supports scheduling, modifying, and canceling reservations as requested.
• Documents the details of complaints, incidents, or concerns and escalates them as needed.
• Refers unresolved grievances to appropriate departments for follow-up and resolution.
• Provides support for trip corrections, mileage / cost adjustments, cancellations, and retroactive trip documentation, following company policies and procedures.
• Ensures accurate trip data entry and documentation of all provider interactions.
• Answers incoming calls on the Transportation Provider call line and delivers exceptional service.
• Participates in required meetings and may contribute to additional projects or tasks as assigned.

We Are Interested In Speaking With Individuals With The Following :

Salary : $

Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following :

Modivcare is an Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com.