Software Engineering Manager, Chat

Overview

Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The Role

We are looking for an Engineering Manager to lead the AI Support Chat engineering team at SoFi. You will work in a highly collaborative environment, engaging closely with cross-functional Product, Design, and Engineering teams. You’ll also be involved in the entire product lifecycle—from ideation through deployment, with continuous improvement at every stage.

In this role, you will play a pivotal role in supporting our members\' financial journeys by developing an intelligent, conversational AI-powered chat interface. This system will help streamline support queries from members and answer critical questions around their finances. Chat is a critical component of how members interact with SoFi and building it will require a member-centric approach. You will be responsible for the backend systems and web / mobile user experience that support the member facing chat experience. You\'ll also collaborate company-wide to centralize support knowledge and processes.

As the engineering manager for the area, you will own full-stack technical planning, roadmap, and delivery for your teams, including team building and performance management. You will collaborate with product, design, and business leaders to define the product and technical strategy for our member conversational experience.

Key Responsibilities

• Manage a team of Engineers focused on supporting the AI Support Chat product across various platforms
• Own the planning, technical output, and delivery for the engineering team
• Maintain a high-performing team by setting a high bar for hiring and performance, and effectively coaching team members for continued growth.
• Shape and support the team culture with an emphasis on continual improvement, learning, and fun
• Establish and leverage strong relationships across the department and cross-functional leadership team.
• Take initiative and produce timely results in a fast-paced and sometimes ambiguous environment
• Facilitate the definition of project scope, deliverables, and goals by closely working with product, design and business.
• Monitor and understand the key metrics governing your product area, with an eye toward continuously improving them through ongoing product innovation

Qualifications

Nice to haves

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

Pay range : $153,600.00 - $264,000.00

Payment frequency : Annual

This role is also eligible for a bonus, long term incentives and competitive benefits. More information about our employee benefits can be found in the link above.

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and / or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Apply for this position

Software Engineering Manager, Chat

Terms and Conditions Apply. SoFi reserves the right to modify or discontinue products and benefits at any time without notice. To qualify, a borrower must be a U.S. citizen or other eligible status and meet SoFi\'s underwriting requirements. Not all borrowers receive the lowest rate. Lowest rates reserved for the most creditworthy borrowers. If approved, your actual rate will be within the range of rates listed above and will depend on a variety of factors, including term of loan, evaluation of your creditworthiness, years of professional experience, income, and a variety of other factors. Rates and Terms are subject to change at anytime without notice and are subject to state restrictions. SoFi refinance loans are private loans and do not have the same repayment options that the federal loan program offers, or may become available, such as Income Based Repayment or Income Contingent Repayment or PAYE.

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