Enterprise Implementation Manager

MealSuite, an Inc. 5000 Fastest-Growing Company , is a privately owned SaaS organization comprising 200+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most : improving the quality of patient and resident care.

We’re looking for our next Enterprise Implementation Manager to join our Implementation Team. Reporting to the Sr. Manager, Customer Implementation, you’ll be supplying the Implementation Team with the extra bandwidth and leadership to coordinate enterprise-level implementations and keep projects within scope and moving along smoothly.

A day in the life as an Enterprise Implementation Manager :

• Own the implementation process – Head the implementation of complex, multi-community, enterprise level projects and develop comprehensive project plans for enterprise rollouts, outlining milestones, resource requirements, and risk mitigation strategies
• Oversee stakeholder relationships – Serve as the primary contact for executive level stakeholders and build trust relationships with senior leaders through aligning strategic objectives with implementation goals
• Assure ongoing project success – Ensure implementation plans are tailor-made for customers. Provide transparent, clear, and timely status updates to stakeholders throughout the project lifecycle and monitor KPIs to ensure measures of success are met.
• Be a leader – Act as a mentor to the implementation specialists and identify process improvements across the implementation team by providing actionable insights to support ongoing optimizations
• Seek growth opportunities – Own the full scope of Enterprise Implementation with the forethought of launching for success as the client relationship deepens and expansion opportunities unfold.

If the below describe your knowledge, experience and character, this role could be for you :

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!

More to love about working at MealSuite :

This role will require you to work in one of our offices located at Dallas, Texas OR Cambridge, Ontario 2 days a week .  More than an hour away from the office location?  Apply anyway, and we can talk through your options!

Have we got your attention? Great! Here’s what’s next :

Apply today with your resume and answers to our application questions.

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better.  We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person.  If there’s a delay in our response, please don’t think we’ve forgotten about you.  We may be taking our time to thoroughly review each candidate before deciding who to interview.

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact accommodations@mealsuite.com.