District Manager - Restaurant

Job Summary

The District Manager (DM), Restaurants is the key leadership position within our organization. The DM is the company representative to our restaurants and handles all aspects of the business. This position is responsible for attracting and developing leaders to drive operational and financial improvements of units in their division. The DM recruits, interviews, hires and disciplines General Managers (GM's) while he / she builds a strong team. Ensures compliance with all federal, state and local laws for food safety standards and facility cleanliness while maintaining all brand specific standards. Communicates, enforces and executes all marketing plans, promotions and policies and procedures while acting with integrity at all times.

Management and staff development

Ensuring all units are properly staffed with well trained teams is critical to the success of our company. The DM selects, orients and on-boards all Restaurant-level management. Provides ongoing coaching, feedback and development to all Restaurant-level managers. The DM leads performance management processes for all management and hourly employees to include timely performance appraisals, meaningful training, development planning and due process in resolving workplace disputes. Monitors staffing plans for multiple restaurants by maintaining access to all employees through periodic employee roundtables. The DM properly investigates and resolves employee complaints. Supervises the work environment in all units to ensure fair and equitable employee treatment and adherence to all company, federal and state workplace regulations. Offers continuous recognition of outstanding performance to motivate employees at all levels.

Operations

Achieves all operational objectives for the District and individual units while ensuring all personnel are in compliance with all company / franchise policies and procedures. The DM performs audits with the restaurant managers to establish that all food safety standards are met by every individual unit. Ensures that facilities and equipment are maintained to company and / or brand standards and coordinates facility upgrades or equipment replacement. Resolves systemic inventory problems or supply issues with suppliers. The DM monitors restaurant Speed of Service (SOS) performance and provides coaching to unit management teams to meet performance targets. Assures that store management has adequately identified the root causes of issues and operational inefficiencies and has developed sound plans for resolving them. Develops at least one training restaurant in their District and works with training managers to ensure that training resources are aligned with the needs of District stores, coordinating with the DO, Restaurants as appropriate.

Financial

Analyzes sales, labor, inventory and controllable expense on a continual basis and coach GM's to take specific corrective action to meet or achieve margin and sales growth targets. The DM establishes specific unit-level action plans where necessary. Trains and mentors GM's on financial analysis and profitability tips. Works with the DO, Restaurants to develop financial goals for the division and communicates priorities with GM's to achieve these goals.

Customer Relations

Periodically engages in unit audits in conjunction with GM's to review negative comments and calibrate the positive performance standards. The DM drives customer-focused culture by serving as a role model in resolving serious customer issues and trains managers and other employees to meet or exceed customer service standards. Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions. Ensures that safety standards are met in each unit supervised through direct observation as well as follow-up on food safety audit results.

Disclaimer :

The list of Requirements, Duties and Responsibilities is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.

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