Partner Experience Manager (Austin)

Partner Experience Manager

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globeincluding Netflix, RE / MAX, Uber, Randstad, and Tractor Supplyrely on Dialpad to build stronger customer connections using real-time, AI-driven insights. At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success : Scrappy, Curious, Optimistic, Persistent, and Empathetic.

As a Partner Experience Manager, you'll bridge the gap between our Partner ecosystem and our internal Partner and cross-functional teams. You'll improve partner and customer outcomes through strong relationship-building, product knowledge, planning, and execution for our partner base. In tight collaboration with our Sales, Support, Professional Services, and Product teams, you'll act as a frontline resource for our partner ecosystem, helping them navigate all things Dialpad and improving their experience when engaged with us on new opportunities and their existing Dialpad customer base. This role has future potential to scale from an individual contributor to a leadership role. We are looking for the right individual to build and lead this program into the future with the ability to scale with our hyper-growth partner program. Dialpad's Partner team plays an essential role in our GTM motions. This team collaborates closely with our Pre and Post-Sales teams to constantly improve our new customer acquisition and the expansion of our customer base. First and foremost, you love working with partners and helping them realize value by achieving (or exceeding) their goals. You know how to communicate clearly, use data to your advantage, and organize your time like a pro. Picking up new technology skills excites you, and even though you might not yet be an expert on modern, cloud-based communications and real-time AI platforms, the idea of mastering this knowledge at Dialpad gets you fired up. You are a seasoned veteran when it comes to Partner and Customer Experience, and you are obsessed with customer happiness.

What you'll do :

• Act as a first line of communication for our partners to assist with Dialpad Support, Professional Services, and Billing inquiries and help navigate these through resolution.
• Act as the liaison between our Certified Delivery Partners and the internal training and support teams aligned to that program.
• Work closely with our partners on their very first sale with Dialpad to ensure a white-glove experience for them and their customer.
• Help enable our partners to uncover more new business through the use of tools designed to improve account mapping and identify mutual customer prospects.
• Work closely with cross-functional Dialpad teams, including Professional Services, Support, Billing, and Client Success, to ensure tight alignment and enable a consistent partner experience across all stages of the partner and customer journey.

Skills you'll bring :

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.