Customer Service Representative

Front Desk Team Member

We provide swim instruction to our community that builds confidence and develops safety skills in a student-centered environment. Every day is different, with opportunities to make lasting impressions engaging children and families. This is a diverse, inclusive and supportive workplace.

Why Choose Swim?

It's a fun, creative, flip flop friendly environment. Every day is different with new chances to make lasting impressions and build relationships. You get to be a part of making a difference in the lives of children and families.

As a front desk team member you are responsible for providing a high level of customer service to our families, making lasting impressions. You will work to build relationships with our families, providing personal attention while checking in students, relaying account messages, giving tours and answering various questions. You can expect to be regularly communicating with families and fellow staff members, remaining calm and efficient during periods of high volume at the front desk. You should be someone who is warm and welcoming while also being highly organized, dependable and open to feedback. As a customer service representative team member you will report to the Shift Lead or Site Director during shifts and provide support.

We have a fun and rewarding work environment with a great atmosphere for someone who loves families and being around people. We offer paid training. Starting wage is negotiable with prior experience and education. This is a part-time position that requires afternoon / evening and weekend shifts. All customer service staff cross trains to teach at least one shift in the pool.

Responsibilities :

• Friendly engagement of families by phone and in person.
• Multitask to efficiently and professionally maintain accurate records and answer customer questions.
• Be a team player who is consistently dependable and reliable.
• Complete required training and be a continual learner.
• Follow our systems with a focus on follow through and details.
• Smile and have fun during your entire shift.
• Teach at least one shift in the pool
• Enroll students, help customers, answer phones, return emails

Qualifications :

Benefits :

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.