Federal Support Account ManagerVirtualVocations • Corona, California, United States
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Federal Support Account Manager
VirtualVocations • Corona, California, United States
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A company is looking for a Support Account Manager - Federal.
Key Responsibilities
Act as a central point of contact for all support-related activities and deliver proactive and reactive services
Drive cross-functional teams to identify and resolve customer issues effectively
Facilitate regular customer meetings and provide updates on open cases and ongoing projects
Required Qualifications
Experience integrating AI into work processes or decision-making
Fundamental understanding of ITSM in enterprise environments
Working knowledge of ITIL incident, problem, and release management processes
Broad technical understanding in a cloud software environment
Experience dealing with technical support teams
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Support Account Manager • Corona, California, United States
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