Product Manager

Job Description

Job Description

At Hi Marley, we're not just a technology company—we're on a mission to revolutionize the insurance industry with our conversational platform that makes communication simple, efficient, and delightful. Built for carriers, powered by SMS, and designed by insurance experts, Hi Marley connects people through seamless, friendly conversations that save time, money, and hassle. Our platform helps insurance carriers strengthen customer relationships while streamlining operations. With a focus on collaboration, coaching, and powerful analytics, we deliver the insights insurance teams need when they need them—creating a smooth, frictionless experience for customers along the way.

We're looking for a Product Manager to shape the core workflows used by adjusters, supervisors, and admins across mobile, web, and browser platforms. Your mission is to make Hi Marley intuitive, efficient, and delightful by helping adjusters take the next best action on the right claim at the right time while giving supervisors and admins the tools to empower their teams. If you thrive at the intersection of customer needs, technology, and design and bring experience with AI / GenAI solutions, you'll have a direct impact on how millions of policyholders experience insurance.

What You'll Do :

• Heavily influences the Adjuster Experience : Drive the roadmap and execution for core workflows that make adjusters more productive, clarify the next best action, and enhance policyholder delight.
• Support Supervisors & Admins : Deliver intuitive management tools for templates, surveys, and notifications to help teams scale efficiently.
• Multi-Platform Delivery : Ensure experiences are cohesive, reliable, and delightful across mobile, web, and browser extension.
• AI-Powered Productivity : Leverage GenAI solutions to reduce manual effort, summarize key actions, and improve adjuster and policyholder experiences.
• Customer Engagement : Speak directly with customers and partners to understand pain points, validate solutions, and guide prioritization.
• Execution & Delivery : Break down work for engineering teams, partner on execution, and lead QA across platforms—ensuring every change meets the high standards of adjusters and carriers.
• Rollout & Change Management : Manage open / closed betas, drive adoption, and collaborate with Support on bug triage and resolution.
• Cross-Functional Partnership : Partner with CSMs, Account Managers, and Support teams to maintain a strong pulse on customer needs and translate insights into actionable roadmaps.

What We're Looking For :

Who We Are :

Hi Marley has three core values that are the foundation of our company culture, which every employee embodies :

Benefits and Perks :

On top of an exciting, supportive and intellectually curious workplace, we provide :

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.

Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here : https : / / e- verify.uscis.gov / web / OnlineResources.aspx