Med Office Scheduler I - Call Center- Bilingual Spanish

Med Office Scheduler I - Call Center - Bilingual Spanish

Center for Bone & Joint Surgery of the Palm Beaches is a multi-location medical practice devoted to the diagnosis and treatment of injuries and diseases of the body's musculoskeletal system. Our locations feature a staff of highly trained orthopedic surgeons, each with a specific area of expertise.

Center for Bone & Joint Surgery of the Palm Beaches offers a team approach to your care and provides a variety of services right on campus designed for your convenience and ensuring an outstanding continuum of care. These include on-site X-ray, on-site MRI, on-site physical therapy, and aquatic therapy.

As Center for Bone & Joint Surgery of the Palm Beaches continues to grow, we are looking for a Medical Office Scheduler (Call Center) Bilingual Spanish.

Essential Functions

• Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
• Collect all pertinent demographic information, insurance information, and medical information.
• Utilizes scheduling tool and referral system to schedule patient appointments.
• Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
• Answer and resolve all incoming calls and requests in a timely and accurate manner.
• Communicate with supervisor and / or leads about potential patient concerns.
• Triage and relay necessary messages to appropriate staff members.
• Ensure strict confidentiality of all health records and member information.
• Meets HIPAA guidelines.
• Other duties as assigned

At Center for Bone & Joint Surgery, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following :

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