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Clinic Director

Clinic Director

Ellie Mental Health - Manchester, New HampshireOverland Park, KS, US
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Clinic Director Ellie Mental Health

Ellie Mental Health is a growing mental health and wellness agency based out of St. Paul, MN and rapidly expanding through franchise locations. Ellie helps patients through individual, family, and group therapy services. The Ellie Staff prides itself on being an innovative and creative team that works collaboratively with clients and community providers to deliver the most comprehensive and personalized treatment to all clients. As a Clinic Director at Ellie Mental Health, you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination.

Ellie Mental Health is excited to welcome a new Clinic Director to our Overland Park Clinic!

The Clinic Director (CD) is responsible for the overall performance and operations of the clinic. The Clinic Director manages staff performance, hires and recruits clinical staff to meet staffing expectation and clinical revenue needs, provides all training and ongoing developmental support, is accountable to meeting clinic's fiscal goals, develops and sustains relationships with referral partners, and provides ongoing administrative and clinical oversight. The Clinic Director works collaboratively with their Franchise Owner.

Required Skills / Abilities :

  • Masters Degree or higher education in mental health discipline.
  • Independently licensed with a Kansas-issued clinical practice license (e.g., LSCSW, LMFT, LPC, LCPC).
  • Strong working knowledge of state requirements regulating mental health practice.
  • Strong leadership, problem-solving, and executive skill sets.
  • Excellent verbal and written communication skills, interpersonal and customer service skills, organizational skills, and attention to detail.
  • Working understanding of human resource principles, practices, and procedures.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to function well in a high-paced and changing environment.
  • Proficient with Microsoft 365 applications, including Office Suite, Outlook, and Teams.
  • Adept at learning and navigating Electronic Health Record systems.

Reporting & Supervision :

  • Clinic Director reports to Franchise Owner.
  • Most clinic therapists report to Clinic Director.

    • Tasks & Responsibilities :

  • Leadership & Management : Hiring, Training and Staff Management
  • Oversee the hiring process for all therapists at their clinic.
  • Provide all training for clinic new hires, ensuring all required Ellie Mental Health clinical and operational policies and procedures are taught and followed.
  • Assess ongoing development and training needs and conduct ongoing training as needed. Host office hours and provide check-ins with staff. Host quarterly trainings.
  • Ensure staffing levels are meeting patient demand.
  • Hold staff compassionately accountable to meeting performance expectations.
  • Manage staff performance, including implement Performance Coaching, Performance Improvement Plans, and termination process as needed.
  • Manage basic clinic Human Resource tasks.
  • Assist in running monthly all staff meetings.
  • Actively help recruit new therapists.
  • Supervision and Consultation
  • Minimum interval for licensed provider : One hour once monthly
  • Minimum interval for unlicensed provider : One hour twice monthly
  • Oversee twice monthly peer consultation groups to ensure clinical excellence and align with best practices
  • Provide clinical oversight to clinic's Mental Health Practitioners and Professionals, including signing clinical documentation for pre-licensed providers.
  • Participate in CD Peer Consult Group.
  • Conduct weekly consultations with CM (in clinics where role is applicable).
  • Provide 1 : 1 consultation with all therapy staff to review productivity, caseload, and clinical documentation.
  • Clinic Oversight and Quality of Care
  • Ensure clinic daily operations run smoothly.
  • Monitor patient care outcomes and satisfaction.
  • Provide training, staff development, and administrative oversight to support the functioning of the clinic. Provide clinical oversight including signing clinical documentation for pre-licensed providers.
  • Collaborate with franchise owner and Ellie Mental Health corporate staff (as needed) to implement strategies for fiscal and clinical efficiency.
  • Manage record requests and chart audits, as needed.
  • Monitor and manage clinic office schedules and office supplies.
  • Provide timely response to concerns raised by clients, clinicians, or external stakeholders.
  • Serve as point of contact for building management related issues or concerns.
  • Patient Experience & Clinic Outreach, and Networking
  • Oversee patient intake, scheduling, and follow-up processes to ensure smooth access to care.
  • Foster a welcoming, stigma-free clinic environment.
  • Spearhead clinic's community outreach and engagement efforts, in collaboration with franchise owner and consistent with guidance from Ellie Corporate Outreach Team.
  • Build community partners for referrals.
  • Collaborate with Ellie Corporate Marketing Team to promote clinic's online visibility.
  • Represent clinic at community events or mental health fairs.
  • Track market trends in mental health and recommend adaptations.
  • Organizational Leadership
  • Collaborate with franchise owner and Ellie Corporate Team to implement all required policies and procedures.
  • Identify opportunities to improve client care, quality, and effectiveness, and implement changes in collaboration with franchise owner.
  • Oversee scheduling systems to maximize access and minimize cancellations.
  • Other Duties as Assigned

    • Compensation : $90,000.00 - $120,000.00 per year

    Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways.

    Don't meet EVERY requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! If you're excited about the chance to be a change-maker with us, but your past experience doesn't perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!

    We take care of our people. It's that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!

    Jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.

    We have created a culture that reminds us that our employees are our leaders!

    Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community's needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel "blah."

    Feeling blah doesn't help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model : one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.

    In short, we're just people helping people. Wanna join the herd?

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    Clinic Director • Overland Park, KS, US