Technical Support Specialist
VirtualVocationsMemphis, Tennessee, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
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A company is looking for a Technical Support Specialist for the LATAM region.
Key Responsibilities
Efficiently manage tickets and escalations through Jira and Slack
Diagnose, troubleshoot, and resolve complex technical issues
Collaborate with product, engineering, and global teams to enhance support processes
Required Qualifications
3+ years of experience in diagnosing and troubleshooting technical issues
1+ year of experience in Customer Support roles
Experience with SQL, RESTful APIs, and debugging tools
Basic scripting knowledge and ability to read code
Familiarity with ticketing systems for issue tracking
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Technical Support Specialist • Memphis, Tennessee, United States