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Systems Integration Senior Specialist
Big Brothers Big Sisters of Eastern MissouriSt Louis, MO, United Statesjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionBuild and maintain forms and connectors between FormAssembly and Salesforce instances Build and maintain connections between other agency applications utilizing Zapier Troubleshoot all connection errors in a timely manner to minimize workflow disruption Coordinate evaluation, planning, and completion of new development requests as assigned Create and update documentation, video walkthroughs, and other just-in-time training content to support ongoing user learning Work in collaboration with team members to complete IT updates, upgrades, and enhancements Respond to needs of staff and partners in a timely and professional manner Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect; truly values their perspective. Decision Quality - Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgement; most of their solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. Patience - Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgements and acting; implements change well; waits for others to catch up before acting; sensitive to due process and proper pacing; keeps their composure under stress; follows established process. Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task / people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge as well as business skills; does well in technical courses and business seminars. We prioritize the needs and the safety of youth and families in our decision-making, actions, and owning our outcomes. Listen to, learn from, and support youth to be experts of their own lives and futures. We develop with youth, not for youth. We welcome all youth regardless of race, color, religion, sex, gender, sexual orientation, gender identity or expression, or ability. We respect and affirm young people's personhood, unique abilities, contributions, and ideas. We strive to improve our services and impact in our community. Demonstrate intention by choosing partnerships, making decisions, and using language that aligns with where we want to go. We use creativity, innovation, and continuous learning to engage as many stakeholders as possible. We encourage everyone to be their authentic selves, and we strive to cultivate an environment where all youth, families, staff, board members, mentors, and community partners feel respected, valued, and accepted. We bring participants together to provide an environment where they feel like they belong. We bridge gaps to drive agency-wide connections and partnerships. Make opportunities to enjoy time together in meaningful ways. Recognize and affirm the diverse backgrounds and lived experiences of all our stakeholders – youth, families, donors, mentors, staff, vendors, and community partners. We amplify the voices of individuals who have historically and systemically been denied opportunities to affect change. We know our organization will continue advancing when we seek diverse viewpoints. Progress Access, Belonging, and Opportunity through continual learning and providing opportunities for our stakeholders to contribute to our mission. Through strong communication between our staff, mentors, youth, parents, board members, and partners, we build impactful connections. Relationship building is at the core of our work. We provide opportunities for staff and program participants to express their experiences, with the goal of advancing the organization and making improvements to support our communities. We commit to building and sustaining effective collaboration throughout the organization. To do so, we must incorporate clear, inclusive communication in all our efforts. Bachelor's degree or equivalent years of experience in related field and four (4) years of experience with database administration or application and integration management required. Demonstrated proficiency with Salesforce, FormAssembly, Zapier, or other integration tools preferred Salesforce Administrator Certification (e.g., Salesforce Certified Administrator) a plus Strong problem-solving and creative thinking skills, with a track record of identifying and implementing effective solutions Experience working in or with nonprofit organizations highly desired Database administration, including user management, data hygiene, and workflow automation Experience building and maintaining reports and dashboards in Salesforce, Tableau, Excel, or related Experience building out integrations and connections using cloud-based integration tools Proven track record of project management, including planning, documentation, and implementation Experience providing technical support and training to non-technical staff Understanding of Salesforce architecture, including objects, fields, workflows, and permissions Proficiency in data management, including deduplication, validation, and import / export processes Ability to troubleshoot and resolve integration errors across platforms Familiarity with low-code / no-code automation tools Familiarity with API connections and webhooks a plus Competence in creating training materials (written and video) for end users Ability to plan and manage multiple projects simultaneously, with attention to detail and deadlines Skilled in evaluating and implementing new technologies to improve organizational efficiency Strong documentation skills for maintaining system and process records Self-directed and proactive work style, with the ability to manage tasks and projects independently while seeking guidance when needed Excellent communication and collaboration skills, especially with non-technical stakeholders Ability to train and support staff with varying levels of technical proficiency Demonstrated customer service orientation, with a focus on responsiveness and empathy Patience and composure when working through complex or stressful issues Demonstrated ability to take initiative, set goals, and follow through with minimal supervision Technology / computer skills needed. Proficient in the following platforms : Microsoft Office Suite (specifically Word, Excel, & Teams), Outlook, and SharePoint. Must be able to navigate video-based meeting software. Experience using data management systems required. Must have comfort with learning new cloud-based applications. Routine and flexible office environment with the ability to work away from the office and beyond regular work schedules when needed to complete the work. Must have reliable transportation. Someone who knows how to make things happen. A thinker who can participate in a team environment to create and execute on new projects and execute on new projects and goals. A self-starter. Someone who understands what it means to "take ownership" and run with it. A planner who can map out the steps to success and follow through. Someone who is adaptable and quick on their feet. Someone who is curious – always on the lookout for the next opportunity, to create and / or improve. Salary will be based upon professional and academic experience (salary range - $47,000-$50,000) Immediate and 100% coverage on health and dental Life insurance, short term and long-term disability insurance following the first ninety (90) days of employment. 401(k)–3%match per year following first year of employment. .625 cents reimbursement on business miles and100%of out of office parking for business meetings, After ninety (90) days staff will receive five (5) days of paid vacation and ten (10) days of paid vacation after one (1) year of service. Accrue one (1) day per month of sick leave (can also be used for family illnesses)–can carry up to thirty (30) days of sick leave. Two (2) personal days per year following the first ninety (90)days of employment. Annual raises based on performance, culture, and agency's ability. Eleven (11) paid holidays.
Big Brothers Big Sisters of Eastern Missouri is a growing organization and always focused on taking the best care of its many constituents. It is the sixth largest affiliate in the nation and a leader in quality service. It focuses its services on youth ages 5-25. Our Mission : We build trusting and enduring relationships that encourage and support young people
Position : Systems Integration Senior Specialist
POSITION PURPOSE : The Systems Integration Specialist's role is to develop, administer, and maintain key agency data management systems and integrations, ensuring that staff have reliable access to and training in technology tools that facilitate efficient, effective, and high-quality work and is motivated to improve systems and processes in support of the agency's mission.
Core Job Responsibilities
Administer two Salesforce CRM instances for 50+ users :
- Maintain user accounts, clean data, manage workflows, and complete other routine tasks
- Build and maintain reports and dashboards for internal users
- Onboard, train, and troubleshoot with staff as needed
Build and manage workflows with key applications (FormAssembly, Zapier, and others) :
Manage technology projects for continuous improvement :
Serve as a key member of the information technology support team :
JOB COMPETENCIES & AGENCY VALUES
Job Competencies
Agency Values
We Center Youth (the Individual and their Family)
We Progress and Grow Intentionally
We Cultivate Belongingness
We Commit to Access & Opportunity Principles
We Succeed When We Collaborate and Communicate
QUALIFICATIONS, EXPERIENCE, & SKILLS
QUALIFICATIONS
RELEVANT EXPERIENCE
SKILLS & ABILITIES
Technical Skills
(Candidates with some combination of these skills will be considered as long as they can demonstrate a capacity to learn and apply new technical skills easily)
Project & Process Management
Interpersonal & Organizational Skills
WORK ENVIRONMENT / PHYSICAL REQUIREMENTS
Typical Profile of a Big Brothers Big Sisters Team Member :
COMPENSATION AND BENEFITS
Equal Employment Opportunity
BBBSEMO provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.
Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
www.bbbsemo.com – Find on Facebook, Twitter, and Instagram at @bbbsemo.
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Integration Specialist • St Louis, MO, United States
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