Design & Service Center Manager - Signet Jewelers - Centennial Promenade

Design & Service Center Manager

The Design & Service Center Manager oversees day to day operations of a DSC Repair Shop. Driving an efficient and successful DSC requires a diverse set of leadership skills and as a manager you're an expert of all of them. In the DSC's fast-paced, dynamic environment you exhibit composure as you learn from each new challenge. You build and inspire a high-performing team of unique individuals who deliver the best repair journey for our customers. You create a solid team by recruiting, hiring and having an amazing retention plan. You develop and implement training sessions to improve performance and are responsible for mentoring, motivating and coaching your team.

The DSC Manager is responsible for a continuous workflow through the DSC by implementing strategic production plans. Responsible for the maintenance, organization, cleanliness, and safety of the DSC. Ensures that all customers have a wonderful repair journey with Signet by providing work with great quality when promised. Strategizes and resolves customer and team member concerns. Does evaluation of team member performance and sets up action plans where needed to improve performance and holds the team accountable, as well as yourself, to expectations.

As manager, you drive core metrics such as Quality, On-time delivery, First-Time-Right, Inventory, Audits and overall profitability by improving margins.

Additional responsibilities include supporting stores with repair sales, questions and possible visits to store locations for additional support. You may also be assigned additional tasks by the District Manager to support the district or partner on new initiatives.

Essential duties and responsibilities include following Quality Control procedures on every job prior to delivery to stores by utilizing the 5 critical check point process. Provide estimates back to stores within 24 hours on cost and turnaround time. Order parts within 2 days of receiving a job. Communicate to stores any discrepancies on jobs immediately within 24 hours. Communicate to stores receipt on any jobs that will be delayed and not meet original promise date within 24 hours.

The recruiting and vetting of candidates to fill open positions. Attend and participate in district meetings. Visit local stores when time allows. Perform the tasks and skillsets, minimum of B level jeweler. Live Signet's Core Values. Other duties as assigned.

Administrative responsibilities include overseeing daily operations of the Design & Service Center. Identifies supply needs and delegates orders to AC, Apprentice or Jewelers, as assigned by the manager. Organizes jobs and distributes to production jewelers daily and throughout the day. Identifies and prioritizes rush jobs and special orders. Maintains control of supply orders and keeps the right level of inventory on hand. Oversees daily production and billing. Maintains an oversight of receiving and shipping. Ensures all equipment is in working order daily. Controls the security access to the DSC and ensures all repairs and supplies are safe.

Supervisory responsibilities include understanding and upholding Human Resources and Loss Prevention Policies and Procedures. Recruit Design & Service Center Team Members utilizing the Talent Acquisition Guide. Train all DSC Team Members in their areas of responsibility. Coach Design & Service Center Team Members to improve their performance. When applicable, hold Team Members accountable to improve their performance or modify current behaviors. Conduct company directed Quarterly Check-In and / or Performance Appraisal as assigned. Hold two huddles daily with your team to set direction for the day. Oversee that Team Members complete safety training, quizzes and training modules. Conduct weekly One-on-Ones with all Design & Service Center Team Members. Monitor Jewelers' production performance daily.

Qualifications include proven ability to drive amazing customer service. Ability to drive performance with a team. Effective communication skills. Ability to effectively train others. Experience with performance and driving metrics. Managing multiple tasks. Ability to adapt to challenges while remaining calm in a constantly challenging and ever-changing environment. Previous management experience preferred. Analytical thinker. Previous experience with coaching others. Must be a solid team player. Leadership capabilities. Must have the minimum skill set of a Level B Jeweler. Continually strive to improve skills to Level A and Level AA Jeweler.

Certificates, Licenses, Registrations : Must have a valid driver's license and proof of insurability.

Education and / or Experience : Minimum of High School Diploma or GED preferred. Minimum skill set of Level B Jeweler. Associates or Bachelor degree in related field preferred but not required. Computer Aided Design (CAD) skills preferred but not required. Computer Aided Manufacturing (CAM) skills preferred but not required. Previous management experience. GIA Gemology training.

Physical Demands : Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between display cases; to handle and feel merchandise; to sit, stoop, kneel and crouch; to lift and move up to 25 pounds; see well enough to discern differences in quality of merchandise. Travel by car is regularly required, you must have reliable transportation. Air travel and overnight travel may be required.

Work Environment : Workweek hours will vary and will regularly includes some weekend, evening, early mornings, holiday and extended hours. Overtime required varies. Design & Service Center environment. The noise level in the work environment is usually moderate to high.

Base pay, $29.09 $33.10. Final pay rate shall be determined and is based on experience and qualifications.