Customer Service Representative

A company is looking for a Customer Service Representative II - RGA to support customer inquiries and manage product returns remotely.

Key Responsibilities :

Respond to and resolve customer / sales requests including returns, pricing credits, and defective products

Collaborate with other departments to ensure accurate and timely processing of credits and returns

Adhere to service quality standards and stay updated on new processes and initiatives

Required Qualifications :

2 years of customer service experience in an ACD environment

Strong knowledge and understanding of mainframe systems

Good PC and Excel knowledge, with excellent keyboarding skills

Ability to balance multiple assignments and prioritize projects efficiently

Participate in Continuous Improvement and support PPI projects