Talent.com
Call Center Director

Call Center Director

All Weather Seal of West Michigan IncWyoming, MI, US
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Description : Pay & Perks Up Front

  • 100,000 / year (base salary + bonus opportunities)
  • Paid Training & Ongoing Coaching
  • Health Benefits : Medical, dental, vision
  • 401(k) with Company Match
  • Paid Time Off & Tuition Reimbursement
  • Referral Bonus Program
  • Clear Paths for Growth : Build and develop leadership tiers within the call center
  • Supportive, High-Energy Team – where your leadership and strategy make a real impact

Job Title : Call Center Director

Location : Rogers Plaza – Wyoming, MI (with occasional meetings in Lowell)

Job Type : Full-Time, In-Office

Are you a proven leader ready to take a thriving call center to the next level?

All-Weather Seal of West Michigan is seeking a Call Center Director to oversee our outbound, inbound, rehash, and scheduling operations. This is a high-impact role for an experienced leader who knows how to develop people, manage metrics, and drive efficiency while fostering a positive, accountable culture.

What You’ll Do as Call Center Director :

  • Recruit, hire, develop, and lead call center teams across four divisions.
  • Manage scheduling and performance metrics to maximize efficiency.
  • Provide live coaching and professional development for managers and callers.
  • Forecast budgets and maintain cost-per-lead and departmental marketing cost goals.
  • Research and implement software to improve call center efficiency.
  • Manage B2B partnerships related to call center operations.
  • Build and develop 2nd-tier leadership within the call center.

    • What We’re Looking For in a Call Center Director :

  • Proven experience managing other leaders and overseeing call center operations.
  • Strong background with tools such as :

    • Auto-dialers (Five9)

  • CRM systems (Lead Perfection)
  • Lead qualifier tools (Active Prospect)
  • Ability to analyze data and make strategic business decisions.
  • Critical thinker with strong leadership, accountability, and motivational skills.
  • Bachelor’s degree preferred, but equivalent experience accepted.

    • Who We Are

    All-Weather Seal of West Michigan has been a trusted name in home improvement for over 40 years, specializing in windows, bath and shower remodeling, and metal roofing. As a family-run company, we believe in doing great work, supporting each other, and giving back to our community.

    Ready to Lead with Impact?

    If you’re a strong leader who thrives on developing teams, driving results, and making an immediate impact, apply today to become the Call Center Director with All-Weather Seal of West Michigan!

    Requirements :

    serp_jobs.job_alerts.create_a_job

    Call Center Director • Wyoming, MI, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Contact Center Engineering Director

    Contact Center Engineering Director

    VirtualVocationsGrand Rapids, Michigan, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Contact Center Engineering.Key Responsibilities Lead the engineering and deployment of a scalable, omnichannel contact center using CPaaS platforms Continu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Call Center Sales Manager

    Call Center Sales Manager

    VirtualVocationsGrand Rapids, Michigan, United States
    serp_jobs.job_card.full_time
    A company is looking for a Call Center and Inside Sales Manager to lead and scale their call center efforts with a focus on sales performance and team coaching. Key Responsibilities Lead daily sal...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Manager, Service Center (UT)

    Manager, Service Center (UT)

    VirtualVocationsGrand Rapids, Michigan, United States
    serp_jobs.job_card.full_time
    A company is looking for a Manager, Service Center.Key Responsibilities Manage and develop multiple teams within the servicing division Lead and coach contact center professionals on employee li...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Center - Based Behavior Technician - Part Time

    Center - Based Behavior Technician - Part Time

    Centria AutismCascade, MI, US
    serp_jobs.job_card.part_time
    We are looking for enthusiastic individuals to join our team as Behavior Technicians.As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Focus Group

    Focus Group

    ReeledgeFreeport, Michigan, United States
    serp_jobs.job_card.full_time +1
    Candidates for this work-from-home position must be 21 or older, have an SSN, own a.Pennsylvania, Michigan and West Virginia. We are a gambling technology company launching a new service and looking...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Service Center Manager

    Service Center Manager

    VirtualVocationsGrand Rapids, Michigan, United States
    serp_jobs.job_card.full_time
    A company is looking for a Manager, Service Center to oversee customer service operations and team development.Key Responsibilities Manage and develop multiple teams within the servicing division...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Director of CRM Systems

    Director of CRM Systems

    VirtualVocationsGrand Rapids, Michigan, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director, CRM Systems to lead the architecture, strategy, and execution of enterprise CRM platforms. Key Responsibilities Design and oversee CRM architecture, including ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Director of Customer Care

    Director of Customer Care

    VirtualVocationsGrand Rapids, Michigan, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Customer Care.Key Responsibilities Provide strategic leadership and management of customer service teams across multiple business units Develop and impleme...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director of Nursing (RN)

    Director of Nursing (RN)

    Medilodge of ZeelandZeeland, MI, US
    serp_jobs.job_card.full_time
    Medilodge of Zeeland is looking to add a dedicated Director of Nursing to our team! We're looking for a strong leader who is passionate about quality care and team development.The Director of N...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director of Pulse Center

    Director of Pulse Center

    VirtualVocationsGrand Rapids, Michigan, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of the Pulse Center of Excellence.Key Responsibilities Develop and execute strategies to enhance clinical, operational, and economic outcomes across the COE E...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Call Center Representative

    Call Center Representative

    All Weather Seal of West Michigan IncWyoming, MI, US
    serp_jobs.job_card.full_time +1
    Now Hiring : Call Center Representatives.In-Person | Entry-Level | Part-Time & Full-Time Shifts Available.Why You’ll Love Working with Us : . Marketing and Customer Service departments.Fun, s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Client Success

    Director of Client Success

    VirtualVocationsGrand Rapids, Michigan, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Client Success.Key Responsibilities Serve as the senior executive interface for strategic clients, cultivating long-term relationships with C-level stakehol...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Contact Center Manager

    Contact Center Manager

    VirtualVocationsGrand Rapids, Michigan, United States
    serp_jobs.job_card.full_time
    A company is looking for a Contact Center Manager to lead a team of agents in delivering excellent service across multiple channels. Key Responsibilities Lead, coach, and develop agents, including...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Contact Center Specialist

    Contact Center Specialist

    CU •AnswersGrand Rapids, MI, United States
    serp_jobs.job_card.full_time
    The Lender •VP Conversion Call Center provides phone support to credit union members during their core conversion.As part of the call center, the Contact Center Specialist will receive inbound calls...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Team Leader

    Team Leader

    Tractor Supply CompanyCaledonia, MI, US
    serp_jobs.job_card.full_time +1
    The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Unit Manager

    Unit Manager

    The Laurels of HudsonvilleHUDSONVILLE, MI, United States
    serp_jobs.job_card.full_time
    Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The RN Unit Manager provides, plans, coordinates or manages nursing care and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director NA CS Sales, Central

    Director NA CS Sales, Central

    KION GroupGrand Rapids, MI, US
    serp_jobs.job_card.full_time
    Director of Customer Service Sales.Dematic is in search of a Director of Customer Service Sales in our West region.This role is a strategic-level position reporting to the VP, NA (North America) Cu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Media Sales Specialist

    Media Sales Specialist

    BVMCaledonia, MI, US
    serp_jobs.job_card.permanent
    Be the sole Publisher for your neighborhood, enjoying full autonomy and schedule flexibility (turnkey business model - no start-up costs). Sell print and digital ad products & solutions, with im...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days