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Patient Visit Specialist - Family Practice
Presbyterian Healthcare ServicesRio Rancho, NM, USjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionHigh school or equivalent Experience in the medical office, hospital, or clinic with patients and providers is preferred Proficiency in prior authorization / certification / referral process is preferred Must pass EPIC competency for Registration at completion of Epic Clerical Training class Medical terminology training or training completed within six months of hire Pass annual competency exam for all areas of responsibility Attend Staff meetings per department expectations Requires strong organizational and multi-tasking skill sets Significant customer service skills set paramount Strong communication and organizational skills Ability to multitask, manage appointments, and maintain accurate healthcare records Ability to use the Electronic Medical Record (EMR) for scheduling, documentation, and communication Strong customer service skills demonstrating professionalism and empathy Ability to handle confidential information as outlined under HIPAA Review and follow orders entered into the EHR by the clinician Schedule return visits, lab, radiology, STAT & ASAP appointments and advanced imaging Obtain Prior Authorization / Referral per payor protocols Validate patient MyChart Access Print AVS as applicable with double check for HIPAA privacy Collects any backend patient balance such as high deductible Communicates effectively to ordering clinician when any restriction, such as access, restricts or prohibits scheduling as ordered Appointment reminder calls and rescheduling Instruct patients on the Release of Information process and ensure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records Ensure check out area, waiting area and walkways are clear of any unnecessary items and are clean and neat Perform other duties as required
Job Details
- Requisition ID : 2025-49413
- Category : Patient Registration and Support
- Location (Name) : PMG-RR High Resort 4005
- Location (City) : Rio Rancho
- Location (State / Province) : NM
- Minimum Offer : USD $15.99 / Hr.
- Maximum Offer for this position : USD $21.17 / Hr.
Overview
Presbyterian is seeking a dedicated Patient Visit Specialist to support the Rio Rancho Family Practice visit closure activities, ensuring seamless coordination of patient care while delivering an exceptional experience. This role plays a key part in guiding patients through the next steps ordered by the clinician.
Position details
This is a Full Time (1.0 FTE) position – Exempt : No. Job is based at PMG-RR High Resort 4005. Work hours : Weekday Schedule Monday-Friday.
Ideal Candidate
The ideal candidate will have advanced scheduling expertise, including the ability to optimize schedules for accuracy and efficiency within their department. They will be responsible for coordinating specialty and radiologic procedures, recognizing payor requirements, and securing prior authorizations, certifications, and referrals as needed.
If you're detail-oriented, thrive in a fast-paced healthcare environment, and are passionate about patient care, we'd love to have you on our team!
Qualifications
Experience :
Professional Requirements :
Abilities :
Responsibilities
Benefits
About Presbyterian Healthcare Services
Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.
The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities—like challenges, webinars, and screenings—with opportunities to earn gift cards and other incentives.
As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships.
Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.
AA / EOE / VET / DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
J-18808-Ljbffr
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Family Practice • Rio Rancho, NM, US
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