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Customer Success Manager - UAE

Customer Success Manager - UAE

VirtualVocationsBaton Rouge, Louisiana, United States
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A company is looking for a Customer Success Manager for the Middle East.

Key Responsibilities

Develop a scalable Customer Success playbook and framework tailored to the needs of customers in the Middle East

Build and maintain relationships with 50 enterprise clients, focusing on onboarding and long-term product adoption

Monitor customer usage to identify improvement areas and manage account renewals and expansions

Required Qualifications

5-7 years of experience in Customer Success within a fast-paced SaaS organization

Experience with technical, mission-critical products, particularly in the Middle East

Commercial experience managing renewals and expansions to achieve top NRR results

Fluency in Arabic and English

Strong analytical skills and a builder mindset focused on customer excellence

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Customer Manager • Baton Rouge, Louisiana, United States

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