Dispatch Manager

Job Description

MyFlorida Energy is an exciting new startup focused on delivering smarter, cleaner energy solutions to Florida homeowners. But we’re not just another solar company, we offer a wide range of home improvement energy-efficient products and services that deliver long-term value and cost savings to homeowners.

We take a comprehensive approach to energy efficiency, not just solar panel installation. This positions us as a full-service energy solutions provide, helping customers reduce costs, increase comfort, and improve the sustainability of their homes.

We are deeply committed to innovation. Our cutting-edge CRM systems and automation workflows streamline operations, reduce response times, and significantly improve the overall customer experience. With a strong focus on reliability, affordability, and service excellence, our customer-first philosophy sets us apart in a highly competitive market.

Job Summary :

MyFlorida Energy is seeking a bilingual Sales Dispatch Manager who thrives in a fast-paced, high-energy sales environment. This role serves as the bridge between marketing and sales, is responsible for scheduling and confirming customer appointments, managing rep calendars, and ensuring every sales opportunity is maximized.

Unlike traditional dispatch roles, this position is sales-focused, requiring strong phone skills, persuasive communication, and the ability to support sales reps in closing deals. The ideal candidate is fluent in English and Spanish, highly organized, and comfortable juggling calendars, customer calls, and real-time scheduling adjustments to keep the sales floor running at peak performance.

This position works in office 5x / week to our North Miami office.

Responsibilities

• Schedule and confirm daily customer appointments to maximize show rates and reduce cancellations.
• Manage and organize calendars for the sales team, ensuring balanced lead distribution and optimized appointment timing.
• Call customers prior to appointments to answer questions, handle objections, and save potential cancellations.
• Provide sales reps with detailed pre-appointment information to improve their chances of closing deals.
• Act as the main point of contact for sales reps, assisting with scheduling changes and customer updates.
• Track and report key sales KPIs, including appointment confirmations, show / no-show rates, and close percentages.
• Adjust schedules in real time to respond to last-minute changes or rep availability.
• Maintain CRM accuracy and deliver performance reports to sales leadership.
• Collaborate with the VP of Sales, Trainers, and Managers to identify opportunities for coaching and improvement.

Requirements