Mitigation Technician - Chesapeake Office

Welcome to Merit Restorations. Our team of experts specializes in mitigating and rebuilding residential and commercial properties damaged by fire, water, storms, and other disasters. We work with leading insurance carriers, handling everything from cleanup to complete rebuilds, with a focus on safety, integrity, and advocacy. As passionate entrepreneurs, we pride ourselves on taking complete ownership of our jobs and responsibilities.

At Merit Restorations, our commitment to you is as unwavering as your commitment to the company. We stand united in the pursuit of excellence, fostering an environment where growth is not just a possibility but a way of life. In this dynamic landscape of the restoration industry, our company’s needs and expectations are constantly changing. To thrive and take on leadership responsibilities at Merit, you have to grow with us.

As a Mitigation Technician for Merit Restorations, you’ll work directly for the Branch Manager. Mitigation Technicians directs mitigation efforts and subcontractors in the remediation of damaged property whether from a water loss, a fire loss, or one of the covered perils payable by insurance companies or so instructed. The Mitigation Technician will be one of the first on the scene and ready to assist the owner / insured in the emergency services to protect any property from further damage. The Mitigation Technician will make sure the property is being remediated properly during the remediation process. The Mitigation Technician assists in organizing the work project and coordinating the various complex aspects of the emergency service (ES) portion of the restoration process. All efforts are to keep the job moving. Helps establish and maintain work procedures for the job. Assist in quality control on mitigation. Assist in setting up and removing all equipment at the beginning and end of each claim. Assist in getting accurate sketches and moisture readings during the claim process.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Core duties and responsibilities include the following. Other duties may be assigned.

• Work safely in residential and commercial properties that have been damaged by fire, water, storm
• Responsible for directing employees and subcontractors in ES claims including water mitigation where mechanical drying is required, board up, tarp up, etc.
• Responsible for following the carrier specific mitigation guidelines for each assignment.
• Responsible for contacting customers and updating control points per carrier guidelines.
• Responsible for utilizing the appropriate mitigation software for each assignment.
• Assists in ensuring all paperwork is completed from start to finish (all information needs to successfully enter into Moisture Mapper, MICA, and Fire & Ice)
• Assists in assessing the damage and making notes of the condition by taking before and after pictures each time visits jobsite (all four corners), recording data, and completing the proper forms.
• Responsible for the digital photographic inventory. This includes taking photos, labeling photos, and putting photos into appropriate folder or software.
• Takes before and after pictures throughout the process and makes notes of damaged items. Bring questions, discrepancies, and unusual conditions to the attention of the Branch Manager as they arise.
• Assists in planning the proper way to dry the structure and work by himself and / or with crews on site to set up equipment properly. Mitigation Technicians are responsible for setting up equipment.
• If it is a water loss, properly records moisture levels, relative humidity levels, dew points, grains per pounds, etc. and follows the proper way to dry a structure.
• Abide by the company policies for mold remediation.

24-Hour Emergency Service

Miscellaneous : Performs all other duties as may be assigned. Specifically, you will work with Nathan Tobler as needed on rebuild assignments (GC). It’s important that you have a general understanding of the rebuild side, so you may be called upon to assist with site inspections and estimating – this would be dependent on mitigation volume.

Industry Expertise and Personal Development : All employees will be expected to learn about the industry and current trends within their specific area of expertise (e.g., accounting, marketing, customer service). This includes attending professional workshops, taking educational courses and cross training within other departments.

Growth Expectations :

Benefits