Client Experience Manager
Copay is currently looking to hire a Client Experience Manager within our lodging line of business and is located in Wichita, KS or Lexington, KY. In this role, you will support all aspects of the client onboarding process. In addition, you will take on responsibilities tied to managing Account Managers and clients within the line of business. These responsibilities include maximizing business opportunities, providing premium customer care, and building long-term, trusting business relationships, training staff and new client product lines, assisting with IT production teams in regard to stories related to Custom Client Management. This position operates within the client services arena and whose purpose is to design, implement, and manage customized hotel lodging programs for customers engaged in a variety of business verticals.
How We Work
As a Client Experience Manager, Copay will set you up for success by providing :
- Assigned workspace in Wichita, KS or Lexington, KY
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
Supporting all requirements for onboarding and training new Workforce clientsMaintaining and reporting new account plans and regularly reviewing against established milestones and targetsCoordinating with Sales and Sales management to confirm the client has the necessary product features activated for account functionalityReviewing all onboarding documentation for accuracy and completeness to support an effective client experienceCollaborating with management on priority clients, including preparing for and participating in client reviews as neededDeveloping and proposing solutions to address client objectives and challenges during the initial engagement phaseDetecting and addressing situations within assigned customers that may result in attrition or inhibit growthAssigning special projects related to overall client needsAssisting Sales with demos or other tasks associated with new client onboardingScheduling and tracking follow-up action items to ensure deadlines are metManaging payroll and time off requestsOverseeing assigned onboarding team members and addressing their daily needsIdentifying and developing growth opportunities within the onboarding teamPerforming additional duties as assignedQualifications & Skills
3 years of previous management experienceExcellent verbal and written communication skills and presentation skills are requiredSuperior interpersonal skills and the ability to communicate and interact with customer contacts at all levelsProactive mindset, ability to think strategically, identify and capitalize on opportunitiesPreference will be given to candidates with experience with office experience or hotel front desk roleMust possess strong organizational and analytical skillsProven experience with MS Office including strong Excel is requiredStrong ability to multi-task and be focused, detail-oriented, self-motivatedAbility to work well in a team environmentBenefits & Perks
Medical, Dental & Vision benefits available the 1st month after hireAutomatic enrollment into our 401k plan (subject to eligibility requirements)Virtual fitness classes offered company-wideRobust PTO offerings including : major holidays, vacation, sick, personal, & volunteer timeEmployee discounts with major providers (i.e. wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsFun culture with company-wide contests and prizesEqual Opportunity / Affirmative Action Employer
Copay is an Equal Opportunity Employer. Copay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and / or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and / or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please visit : EEOC and Pay Transparency
