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Broadband Specialist I
Broadband Specialist IMediacom Communications • Chatfield, MN, US
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Broadband Specialist I

Broadband Specialist I

Mediacom Communications • Chatfield, MN, US
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Overview

Broadband Specialist I (Field Technician) at Mediacom Communications. This technical role is part of a Team that works in our areas around Chatfield, Preston, Rushford, Houston, Caledonia, La Crescent and surrounding areas.

Join Mediacom Communications as we continue to grow and deliver easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve.

Position

Broadband Specialist I

Position Overview

As a Broadband Specialist I (Field Technician), you will be primarily focused on new installations of our cable television and broadband services. You'll drive a company van, go into customer homes, and represent Mediacom every day to our customers. You'll also learn and perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have regarding installation.

Company Benefits

Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You\'ll find advantages including :

  • Company provided vehicle and gas card
  • Paid on the job training and opportunity to promote quickly
  • Company provided tools, tablet, and phone
  • Health, vision, and dental insurance
  • Paid vacation, holidays and flex paid time off
  • 401K with generous company match
  • Pay increases through self-guided training
  • Performance bonus potential
  • Employee discounts on Mediacom services, where available, or internet / cable service reimbursement where not
  • Education Enrichment up to $5,000 per year for qualified employees
  • Company provided uniforms and boots
  • Employee Wellness Program

Position Responsibilities

  • Make customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units
  • Perform new connects, reconnects, requested and non-pay disconnects; add outlets; install and / or remove converters; perform upgrades and downgrades of service
  • Analyze picture quality and judge acceptability of picture delivered following installation of cable service
  • Work with connectors, fasteners and wire and use hand tools
  • Use customary CATV hand and power tools in performance of job duties
  • Complete appropriate paperwork functions as prescribed by system management
  • Read signal levels through field strength meter; add and subtract levels in installation problems; install connectors on different types of drop cable; maintain proper clearances; install tap-off devices
  • Climb poles with proper equipment and safety gear as needed
  • Lift and carry loads up to 100 lbs; work in confined spaces
  • Properly use, store and maintain a VOM or DMM to check for open / short circuits, AC and DC voltages
  • Read general drop system layouts from blueprints
  • Inform customers of FCC Rules and Company policies as they pertain to customers
  • Drive company vehicles in performance of job duties; perform vehicle upkeep and maintenance
  • Generate additional company revenue through effective sales techniques
  • Perform other duties such as clean-up and salvage of wrecked materials; provide general assistance as directed
  • Adhere to applicable codes, requirements, guidelines, company procedures and safe work practices to provide an outstanding customer experience

    • Position Requirements

  • No experience required
  • High school diploma or GED required
  • Valid driver's license required; satisfactory driving record
  • General level of mechanical and consumer devices knowledge
  • Ability to interact and communicate with customers and co-workers
  • Ability to work in high or tight spaces
  • Ability to work in all weather conditions and at various heights
  • Ability to work flexible hours, including evenings, weekends, holidays, and overtime as required

    • Physical Requirements

  • Physical effort represented by frequent handling of heavy objects (approx. 50-100 lbs.) and materials or heavy hand tools

    • EEO and Other

    Mediacom is committed to Equal Employment Opportunity (EEO) for all employees and applicants. We prohibit discrimination based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability, family medical history or genetic information, or any other protected characteristic as outlined by law. These protections extend to all employment policies and actions.

    Disclaimer

    The salary range for this position is $15.25 - $16.75. When making a job offer, we consider several factors such as years of related work experience, relevant skills and qualifications, education level, and certifications / licenses.

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    Specialist • Chatfield, MN, US