Shift Leader

Shift Leader

The Shift Leader works in support of the leadership team to facilitate completion of all store-level tasks. The Shift Leader performs a variety of tasks related to different areas of the store, including : food preparation, point of sale, customer service, general housekeeping, and other related functions. The desired candidate is someone who creates a positive store culture by treating employees fairly and respectfully. The Shift Leader must be self-motivated, dependable, and able to work effectively in a fast-paced environment, all while maintaining 100% total customer focus and operational excellence.

Duties and Responsibilities

• Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
• Ensure the proper execution of assigned food service programs and procedures
• Support and follow all safety and security initiatives
• Adhere to the execution of established rules, policies, procedures, and system
• Ensure the proper execution of all marketing programs
• Operate the point of sale (POS) and maintain proper cash controls
• Provide leadership to retail team members that ensures a pleasant customer service experience
• Adhere to company policy for checking in external and internal vendors
• Maintain operational excellence and consistency in store cleanliness, food safety, merchandising, and "just-in-time" replenishment
• Complete all side work as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
• Ensure the compliance of policies, procedures, and systems (people, safety, assets, cash, etc.)
• Complete other tasks as assigned

Qualifications

The ideal candidate for the Shift Leader position must be at least 18 years old and will :