AGRILAND FS is looking for a Business Manager to lead and coordinate key operational functions across departments, driving performance, profitability, and long-term success. This critical role partners with Directors and cross-functional teams to ensure strategic alignment, financial oversight, and operational efficiency.
Core Responsibilities :
Strategic Business Planning :
Partner with senior leadership to develop long-term business strategies that support the cooperative's mission and growth objectives
- Conduct SWOT analyses to evaluate factors impacting business performance.
- Lead cross-functional initiatives to align sales, customer service, and operational strategies with cooperative goals.
- Liaise with government agencies and legal teams, managing relevant programs and compliance.
Budget Development and Oversight :
Prepare and manage annual departmental budgets, ensuring alignment with the cooperative's strategic and financial objectives.Work closely with Finance to support audits and profitability analysis.Work with department heads to forecast resource needs and allocate funds effectively to support operational goals.Support price model development and Implement cost-saving initiatives to maximize profit margins without compromising quality or service.Sales Commissions Management :
Develop and administer competitive sales commission structures to motivate the sales team and align with cooperative objectives.Ensure transparency and fairness in commission calculations, providing clear communication to the sales team.Manage and report on the Annual Sales Program, including goal tracking and progress updates.Customer Service Team Leadership :
Oversee the recruitment, training, and development of a high-performing customer service team to ensure exceptional customer experience.Establish and monitor customer service KPIs, such as response times, resolution rates, and customer satisfaction scores.Implement strategies to address customer feedback, resolve escalations promptly, and maintain strong relationships with cooperative members.Foster a culture of accountability, empathy, and continuous improvement within the customer service team.Data-Driven Decision Making :
Utilize financial and operational data to track KPIs, such as sales growth, profit margins, and customer retention rates.Generate actionable insights from data analysis to inform strategic decisions and process improvements.Leverage CRM and financial software to streamline reporting and enhance decision-making accuracy.What we need from you :
Bachelor's degree in Business Administration, Retail Management, or a related fieldProven experience in retail or business management, with a track record of delivering resultsStrong leadership, interpersonal, and communication skillsDemonstrated expertise in managing budgets, compensation structures, and sales performanceAdvanced financial acumen with the ability to analyze margins, pricing, and profitabilityAbility to lead across departments and collaborate with stakeholders at all levelsProficiency in Microsoft Office and business systems such as CRM and ERP platformsStrong problem-solving, organizational, and decision-making skillsWhat we offer our team :
Solid retirement future with a 100% company-funded Pension Plan at no cost to you, plus an additional 401k with company matchPaid time off, sick pay, and paid holidaysCompetitive benefits including medical, dental, vision, and moreOpportunity to take a strategic leadership role in a dynamic, customer-focused organizationOpportunity to make an immediate impact with a strong team dedicated to successAre you a good match to join the AGRILAND FS Team? Apply now!
AGRILAND FS is an equal opportunity employer
Must be able to pass all pre-employment testing along with a background check.
