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Part Time Claims Coordinator - Pet Insurance - Remote
Part Time Claims Coordinator - Pet Insurance - RemotePrudent Pet • Downers Grove, IL, US
Part Time Claims Coordinator - Pet Insurance - Remote

Part Time Claims Coordinator - Pet Insurance - Remote

Prudent Pet • Downers Grove, IL, US
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Job Description

Job Description

About Our Company and Team

At Prudent Pet Insurance Agency, we want our pets to enjoy great health and receive the best medical care possible throughout their lives. Like so many people today, we consider our pets to be members of the family and want to do whatever it takes to keep them safe.

Knowing your options when it comes to pet insurance policies means you can protect your pet, your finances, and your overall pet care experience. That's why we offer policies that are easy to understand, easy to buy and easy to use. And what makes us truly unique is an outstanding, caring, and diverse team that allows us to provide the best of everything to our policy holders.

We provide nationwide, customer centric service and are constantly looking to grow our team with those that are as passionate about pets as we are. We are searching for those with stellar personalities, unique perspectives, and those who understand the value of teamwork - all with the focus of pet health at top of mind.

We do what we love, and we love what we do! Join the #PrudentPetFam and help our policy holders keep their promise to their pets.

Why Prudent Pet?

If you are looking for a fast, fun, dynamic company that thrives on team involvement, pet passion, and fostering creativity, you have found your dream job. What do we offer in return? Plenty, but check out some highlights below :

  • Competitive hourly wage
  • Flexible hours
  • Employee discount on your pet insurance
  • Opportunities for sharing your knowledge and experience across the entire organization
  • A seat in a small, fast-growing company with opportunities for growth, leveraging your creativity, and promotions from within.
  • Being a part of a unique culture hat is inspiring, engaging, and highly productive.

This is a career to get excited about!

About the Role – Part Time Claims Coordinator – Remote

Prudent Pet is seeking a detail-oriented and experienced administrative professional with a passion for pet health to join our growing Customer Service and Claims team. The Part Time Claims Coordinator should have a strong background in pet health, vet tech or reception experience preferred. Pet insurance experience is a plus but not required. The ideal candidate has around 3 years of administrative experience, 1 year of veterinary technician and / or pet insurance experience, is extremely organized, and has the desire to take on additional projects as needed.

It is a core part of Prudent Pet's mission to be a customer centric organization. This means we strive for a positive customer experience at every stage of the customer journey, this includes both internal and external parties. The Part Time Claims Coordinator is vital to this mission and requires a unique drive to be extremely productive and efficient to set the team up for success and expedite service for our policy holders.

This is a remote part-time role that works approximately 16 hours per week. There will be a set schedule working in block of time totaling 4 hours or more, flexibility on days of the week

Compensation : $20 / hour

Core Responsibilities

  • Collaborate with the Claims and Customer Service team to support day-to-day operations and broader business initiatives.
  • Accurately upload incoming claims and supporting documentation into internal systems.
  • Review and organize medical records, invoices, waiver forms, and other documents to ensure completeness and compliance before processing.
  • Communicate with veterinary clinics, hospitals, and policyholders to gather any missing documentation or clarify submitted information.
  • Support administrative tasks and special projects as assigned by leadership.
  • Performs all other duties as assigned.
  • Principal Working Relationships

  • Reports directly to AVP Operations
  • Frequent involvement with key home office employees including senior leadership
  • Works as a significant part of a thriving Downers Grove office Customer Service Support Team and remote Claims Team
  • Qualifications

  • Proficiency in administrative tools and document management systems (3 years administrative experience preferred)
  • Certified Veterinary Technician (CVT) or equivalent experience is strongly preferred
  • Prior experience with pet insurance is a plus, but not required
  • Technically savvy and able to trouble shoot technical issues
  • Ability to manage multiple tasks and deadlines with minimal supervision
  • Possess a can-do, take-charge, energetic, and positive attitude, even in challenging situations.
  • It is critical that this person be flexible and can mold and adapt their processes as we continue to determine efficiencies.
  • Flexibility on hours / weekends is preferred
  • Core Competencies

    Based upon the responsibilities outlined, candidates should possess the following core competencies :

  • Achievement Orientation -the capacity to be energized and excited by challenging goals and a concern for surpassing a standard of excellence.
  • Disciplined Action- acting proactively, which includes going beyond what is required for the job. It includes a willingness to act decisively and boldly to drive the business forward and attain exemplary levels of production.
  • Relationship Development -demonstrate an ability to develop and maintain relationships with policy holders immediately.
  • Collaborating With Others -the ability to create and sustain positive working relationships with others. It includes taking the initiative to establish relationships and strengthen them even when working remotely. In addition, it suggests a personal commitment to establishing an optimal working environment.
  • Professionalism - the ability to conduct business in a consistently professional manner. Being able to demonstrate integrity, honesty, and enthusiasm at all times.
  • Time Management - the ability to carry out customer service tasks with a positive attitude to achieve or exceed standards and goals set by the company.
  • Respect for Diversity- Supports a culture of diversity by fully utilizing the potential of all employees regardless of background or ethnicity. Will treat all employees, customers, and vendors with dignity and respect.
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