Evening / Overnight Customer Service Representative

Job Description

Job Description

Description :

Pay : $16.50 per hour plus performance bonuses and incentives

with the ability to increase your base pay to $18.75 with additional training.

5-week - Training will begin October 27, 2025

Full-time evening or overnight schedule choices available. Working weekends, Saturday and Sunday, required

Located in the Hobby Airport Area of Houston, Texas, Affiliated Monitoring is the leading provider of live agent monitoring services and technology. By joining Affiliated Monitoring, an award-winning company, you will work with a team of alarm and emergency monitoring industry recognized experts, continuously learn new skills, and work together to save lives!

This Customer Service Representative role is pivotal in monitoring alarms and dispatching appropriate authorities for residential and businesses across North America. We are proud to partner with nationally recognized security, PERS, and IoT providers to unique technology startups. You will be the first line of defense for our partners by providing real time assistance in order to protect their lives and properties.

Responsibilities Include :

• Respond quickly to real-time, inbound security and emergency alarm signals according to the required protocols to assess the appropriate course of action
• Coordinate with emergency services such as police, fire, or medical personnel, to dispatch them to the location of the alarm
• Document alarm activities, procedures, and actions taken and the resulting outcomes or resolutions achieved
• Adhere to regulations and protocols governing alarm and emergency response procedures, ensuring compliance at all times

Requirements :

About Affiliated Monitoring

Affiliated Monitoring keeps millions of people safe by monitoring the health and security systems that protect them. Recently awarded our industry’s highest honor, and with over forty years of success, we are able to leverage today’s technologies to enjoy continued aggressive growth. We are based in New Jersey and Texas, while serving clients nationally.

In our offices, you will find a lively and professional atmosphere. We are committed to providing healthy work / life balance for our employees, which reflects in their enthusiasm for the company. We’d love to give you the opportunity to work here, with some of the best and brightest, protecting people and their livelihoods.

We are committed to a diverse and inclusive workforce, one that reflects the varied communities we serve. The services we offer and the products we build greatly benefit from a range of perspectives, which can only come from diversity of all types at all levels of the organization. We strongly encourage women, veterans, people with disabilities, people of color, and trans- and gender nonconforming candidates to apply.

We are an Equal Opportunity Employer and do not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status, or other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.

Benefits

Affiliated Monitoring is proud to offer full comprehensive medical, dental, and vision coverage along with a 401(k)-retirement plan, company-paid life insurance, and more.