Assistant Manager - Esplanade

A little about CC's Coffee House

Since our inception in 1995, CC's Coffee House has remained one of the greatest places to work in every neighborhood we serve. Our mission to serve everyone better than anyone else is a guiding principle that applies to our guests as well as one another.

SUMMARY

The Assistant Manager is expected to follow the values, mission, and culture of CC's Coffee House and is responsible for meeting sales and profit targets, leading teams, and ensuring CC's service and quality standards are achieved on each shift. The Assistant Manager supervises multiple team members, supports their development, and ensures that quality, service, financial performance, and team member growth are consistently achieved while controlling costs through effective management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead team members by effectively coaching, motivating, training, and supporting them. Conduct performance appraisals with prior supervisor approval.
• Complete new hire paperwork, deliver corrective actions appropriately, and assist with training for new hires and Store Supervisors.
• Support daily operations including labor management, scheduling, maintaining coverage, ordering products and supplies, controlling waste, and compiling reports.
• Uphold and enforce CC's policies, procedures, and standards of operation.
• Communicate effectively using a positive tone; keep team members informed through tools such as pre-shift meetings, store meetings, Latte News postings, and training materials.
• Deliver outstanding guest experiences and ensure team members do the same by greeting guests warmly, engaging with sincerity, providing product knowledge, recommending / upselling products, and demonstrating brewing equipment when appropriate.
• Maintain superior product quality by preparing beverages, pastries, and other menu items according to company recipes, procedures, and standards.
• Supervise guest service and resolve complaints or concerns promptly and effectively.
• Partner with the General Manager to create and execute Local Store Marketing initiatives and implement company promotional campaigns.
• Perform opening and closing duties, including securing the premises per company policy.
• Manage cash handling and security during shifts, including till counts, reconciliations, deposits, and changing orders in compliance with company cash procedures.
• Direct team members in maintaining store cleanliness, organization, and equipment standards, ensuring compliance with health and safety regulations. Submit repair / maintenance work orders as needed.
• Conduct inventory counts, place and receive orders, rotate stock, merchandise displays, and ensure proper product presentation.
• Follow incident reporting policies in cases of guest or team member safety / security issues.
• Provide recommendations for hiring, promotion, and termination decisions; recommendations will be given weight.
• Manage shifts independently when required, making staffing and operational decisions to support business needs.
• Transport deposits to and from the bank, if necessary, in compliance with cash handling policy.

SUPERVISORY RESPONSIBILITIES

QUALIFICATIONS

REQUIREMENTS

All applicants will be required to submit to a drug / alcohol screening test prior to being hired. Refusal to submit to such a test will be interpreted as a voluntary withdrawal of application for employment.