Retention Sales Development Representative - Legal & Professional

Customer Support Specialist

Are you interested in supporting our customer to resolve their issues? Do you enjoy collaborating cross-functionally to deliver on common goals?

Join us in shaping a more just world.

About Us

LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.

About the Role

You will engage with existing customers to identify opportunities that drive retention, expansion, and continued revenue growth. You will build strong relationships with key contacts, understand customer needs, and navigate organizational structures to connect with decision-makers who can influence renewals and upsell opportunities.

Responsibilities

Working closely with retention teams to schedule qualified appointments, to produce real business opportunities

Assist with the collection and resolution of past-due invoices.

Learning and developing sales skills through our training and development program

Certification and mastery around demonstrating our world class products

Working towards promotion into a sales role

Requirements

Prior lead generation or inside sales experience

Great listener, quick thinker, and the ability to work solo and as a team

Bachelor's degree or equivalent experience

Solid verbal and written communication skills

Detail orientated with the ability to follow defined processes

Demonstrated ability to use Microsoft Windows and Office applications (including Word, Excel, PowerPoint and Outlook), Google Chrome, and LinkedIn.

Work in a Way That Works for You

We promote a healthy work / life balance across the organization, with various flexible and remote working options available to employees.

Working with Us

LexisNexis Legal & Professional is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace.

Working for You

We believe in a healthy work / life balance. We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer :

• Comprehensive, multi-carrier health plan benefits
• Disability insurance
• Dependent care and commuter spending accounts
• Life and accident insurance
• Retirement benefits (salary investment plan / employer stock purchase plan)
• Modern family benefits, including adoption and surrogacy

LexisNexis is a data and analytics company with 10,500 colleagues serving customers in more than 150 countries. We're one of the largest information and analytics companies on the planet. We design solutions that help our customers increase productivity, improve decision-making and outcomes, and be more successful.