Triage Help-Desk Tech- Entry-Level

Job Description

Job Description

Salary : $15 per hour

Premier Managed IT Service Company that delivers IT products and services to small businesses in the New York metro and Georgia area, is looking to add a triage technician in our Atlanta office. We are looking for the best and brightest; a hardworking and dedicated individual to join our growing team. This position will provide growth opportunities to other senior technical client-facing roles of our firm.

We demand people who :

Care about our clients

Are passionate about what they do

Are team players, and willing to help other team members

Believe in doing things right the first time

Are dedicated to continual improvement

Embody positivity

Everyday Duties

• Provide and maintain superior customer experience through effective ongoing communication, with clients, vendors, and our technical support staff
• Respond to incoming phone calls and email help-desk requests using our ticketing system
• Triage incoming help desk requests by defining proper ticket details including contact and location information, type of request, issue severity, impact, and urgency, etc.
• Identify and learn appropriate software and hardware being used and supported by our clients
• Liaise with our remote help desk support team to dispatch on-site field engineers to client sites for issue resolution, and other IT field assignments.
• Communicate with vendors on open tickets on behalf of our clients and engineers
• Maintain CRM and ticketing system
• Research questions, issues, and concerns as directed by management
• Provide thorough follow-up on tickets to ensure satisfactory completion

Qualifications

Education Requirements :

Job Type : Full-time

Salary + Benefits :

Some of Our Benefits include

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