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Tech Line Specialist

Tech Line Specialist

Robert HalfRussells Point, OH, US
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Job Description

Job Description

Job Title : Line Support Technician

Location : Russell Point, OH | Onsite

Work Type : Contract | 25 weeks

Position Overview

We are seeking a Line Support Technician to join our onsite team in Russell Point, OH. This role is critical to maintaining the stability and performance of Tier I Production Critical Line Applications and equipment. The ideal candidate will follow documented processes to restore normal operations or escalate issues to the appropriate support teams when necessary.

e Key Responsibilities

  • Provide plant floor client and end-user desktop application and network support for all Tier I computer systems.
  • Collaborate with plant floor users to understand production line processes and customer needs.
  • Support technology upgrades and implementations of Tier I computer systems.
  • Monitor and respond to alerts from various monitoring systems related to Tier I computer systems.
  • Communicate effectively with IT management for updates, direction, and escalation.
  • Assist with policy enforcement and execution of established IT processes and procedures.
  • Engage with external suppliers to stay informed on evolving technologies and their potential application.

Qualifications

Education & Experience :

  • Post-secondary education in Computer Science or equivalent experience.
  • Proven experience supporting computer applications and end-user computing devices.
  • Familiarity with Windows 7 / 10, Active Directory, and LAN / Networking.
  • Proficiency in MS Office and problem ticketing systems.
  • Experience with AIX / UNIX environments.
  • Demonstrated ability to manage Level 1 and Level 2 support calls.
  • Strong hardware troubleshooting skills for printers, scan guns, desktop PCs / laptops, and handheld devices.

    • Preferred Skills :

  • General functional knowledge of GALC / ALC systems and related business processes.
  • Ability to follow and document processes accurately.
  • Adaptability in a dynamic environment.
  • Solid understanding of IT processes and development methodologies.
  • Strong analytical, problem-solving, and decision-making skills.
  • Effective time management and prioritization.
  • Excellent verbal and written communication skills.
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    Specialist • Russells Point, OH, US

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