Health Services Manager II - Complex Care Program Manager (Open & Promotional)

Salary :

$12,291.07 - $15,364.27 Monthly

Location :

County of San Mateo, CA

Job Type : Full-Time

Job Number : D033Z

Department :

Public Health Policy and Planning

Division :

Health Policy and Planning

Opening Date : 09 / 18 / 2025

Closing Date :

10 / 6 / 2025 11 : 59 PM Pacific

Bargaining Unit : 50B

Description

San Mateo County Health

is seeking a well-qualified individual for the position of

Complex Care Program Manager . This high-level manager will plan, coordinate, implement and manage activities of County-wide programs and services; recommend, develop, implement and evaluate goals, objectives, policies and procedures; provide leadership and coordination to community groups, public and private agencies, advisory boards and volunteers in planning and implementing programs; and provide highly complex staff support to senior level management.

There is currently

one regular, full-time

vacancy within the Public Health, Policy & Planning Division located in South San Francisco, CA. This position will travel / drive within the County to perform duties of the job.

Oversight of complex care programs includes :

Bridges to Wellness :

Program that provides care coordination services to individuals with complex needs including individuals experiencing multiple mental health and behavioral health co-morbidities, those who are unhoused or at risk of homelessness, and those who are at risk of avoidable hospitalizations and / or emergency department visits.

Homes for Health :

Program to place medically fragile individuals experiencing homelessness into subsidized housing.

Housing for a Healthy California :

Program designed to provide supportive housing opportunities for individuals experiencing homelessness or are recipients of or eligible for health care provided through the California Department of Health Care Services Medi-Cal program. For more information :

This manager reports to the Director of Public Health, Policy & Planning and directly supervises seven staff and manages a team of 23 licensed and non-licensed staff.

Our Vision

Equity and optimal health for all communities to thrive.

Our Mission

Public Health, Policy & Planning is dedicated to advancing health equity and well-being, in collaboration with our communities and through partnerships, for those who live, work, learn, and play in San Mateo County.

Our Values

Accountability, Equity, Collaboration, Trust

The

primary responsibilities

include, but are not limited to, the following :

Plan, direct, monitor and evaluate the effectiveness of activities, services and programs for the care of individuals with complex care needs.

Direct, coordinate, and participate in the development and implementation of program goals, objectives, policies, procedures and priorities that balance both mandated services and public health needs.

Ensure services are coordinated with programs of other County Health divisions and County departments.

Maintain effective working relationships with a wide variety of public and private organizations such as internal and external county divisions and departments, external government agencies, community-based organizations and private contractors.

Conduct public relations to promote program goals, objectives and regulations.

Establish, facilitate and maintain effective communication, internally and externally.

Consult with management and medical staff on relevant program issues, develop alternative strategies for meeting public health needs and assist in the implementation of solutions as necessary.

Identify operational and service delivery problems and implement solutions.

Ensure client screening, monitoring, and tracking of service delivery.

Ensure proper coding and billing for services.

Direct and assist in managing budget for programs and services.

Prepare, administer and monitor approved budget to ensure the accomplishment of objectives within budget restrictions.

Ensure that programs are funded with adequate resources to maintain mandated and expected levels of service.

Negotiate or participate in negotiation of contracts with outside vendors, consultants or organizations; monitor and evaluate related fiscal and legal liabilities.

Prepare and interpret administrative, clinical, financial, and technical reports, as necessary.

Through direct and indirect supervision, select, supervise, train and evaluate staff.

Ideal candidate

will possess :

At least three years' experience overseeing programs or services for individuals with complex needs including those with substance use disorders, mental health challenges, chronic medical conditions as well as those that are unhoused utilizing a person-centered, recovery-oriented approach.

Experience in managing programs with multiple funding streams, including federal, state, and local grants.

Experience implementing harm reduction principles throughout programmatic services.

Ability to implement change management principles and practices.

Experienced with analyzing and presenting data in ways that are easily understandable for a diverse array of audiences.

Experience developing solicitations for services; developing, implementing, and monitoring contracts; as well as grant administration.

Ability to use critical thinking skills to draw upon knowledge base in order to address issues that arise within service delivery systems.

Experience with compliance with documentation standards, Short-Doyle and / or Enhanced Care Management (ECM) documentation preferred.

Experience with Microsoft Suite applications including Excel, Power BI, SharePoint.

Excellent written and oral communication skills.

Experience as a manager, coach, and leader with a track record of supporting programs and staff and motivating teams with humility to achieve equitable goals and objectives.

Experience working within a team consisting of licensed providers and non-licensed staff.

Supervisory experience of case / care management staff.

Strong personnel management skills and ability to maintain a leadership position for multiple teams and disciplines.

NOTE : The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Examples Of Duties

Duties may include, but are not limited to, the following :

Organize, supervise, and monitor specialized health-related services and activities.

Participate in the development of goals, objectives, policies, procedures and priorities within a specialized service area.

Prepare cost estimates and justifications for budget recommendations; monitor and control expenditures to ensure the accomplishment of objectives within an approved budget.

Assist in negotiating contracts with outside vendors, consultants or organizations; administer, monitor and evaluate contracts.

Maintain an effective working relationship with a variety of public and private organizations, including staff in other Health Services Agency Divisions, County departments and agencies.

Answer questions and provide information to the public; supervise the enforcement of community health-related standards, codes and regulations, as required.

Provide staff assistance to higher level management on program issues.

Select, supervise, train and evaluate professional, technical and clerical subordinates.

Perform related duties as assigned.

Qualifications

Knowledge of :

Principles and practices of public administration, and program management, including planning, implementation and evaluation and reporting.

Principles and methods of community health services, including current trends in education, research, treatment, prevention, rehabilitation, environmental health or related services.

Laws, codes and regulations governing community health care and knowledge of County, state and federal legislative developments applicable to contemporary health issues.

Organizational, personnel and fiscal management within a multi-faceted, community-based program setting.

Community resources and public / private services and funding sources.

Skill / Ability to :

Identify and analyze complex community health issues and problems.

Plan, organize, and coordinate programs and services on a comprehensive, county-wide level to meet community needs.

Integrate a variety of activities and services to achieve program goals, objectives, and priorities.

Apply principles and techniques of community organization.

Speak effectively to diverse audiences, including clinical, professional, civic and citizen groups.

Maintain cooperative working relationships with other program managers and staff, other agencies and the community; enlist and mobilize community support for programs.

Prepare complex and detailed written reports, program policies, procedures and contracts.

Train staff and coordinate activities of contractors, volunteer groups and staff.

Education and Experience :

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is :

Education :

Bachelor's degree in public health, nursing, social work, public administration or a related discipline.

Experience :

Two years of administrative or managerial experience in a health, social or community services organization, including significant responsibility for one or more of the following : program and budget development, funding, utilization, coordination of community resources or program evaluation.

Licensure / Certification :

Depending on assignment, some positions may require specific technical licensure.

Application / Examination

Open & Promotional. Anyone may apply.

Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help / limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.

The examination process will consist of an application screening (weight : Pass / Fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight : 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT : Applications for this position will only be accepted online.

If you are currently on the County's website, you may click the

"Apply"

button above.If you are not on the County's website, please go to

https : / / jobs.smcgov.org /

to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

Online applications must be received by the Human Resources Department before midnight on the final filing date.

TENTATIVE RECRUITMENT TIMELINE

Final Filing Date : Monday, October 6, 2025, at 11 : 59pm PST

Application Screening :

Wednesday, October 8, 2025

Civil Service Panel / Departmental Interviews :

Monday, October 27, 2025

About the County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer. We seek to hire, support, and retain employees who reflect our diverse community.

We encourage applicants with diverse backgrounds and lived experiences to apply.

Talent Acquisition Analyst : Debbie Kong (091825) (Health Services Manager II- D033)

We invite you to explore our page for a snapshot of the comprehensive and competitive benefits available to eligible employees of the County of San Mateo. From health and wellness to financial security, our benefits are designed to support you at every stage of your career. (Please note that benefits are subject to change.)

In addition to core benefits, the County is proud to offer a variety of wellness and professional development programs to help you grow both personally and professionally. Most of these enriching opportunities are available during work hours and come at no cost to you.

As a County employee, you'll also be covered by the federal Social Security system, earning valuable retirement benefits based on your salary and years of service.

01

IMPORTANT : Applicants for this position are required to submit responses to the supplemental questions below. Your responses will provide detailed information about your background and experience related to this position.

This information will weigh heavily in the application screening by the subject matter experts and will also be used in the selection process.

Answer the questions completely, paying attention to the multi-parts of the questions. While being thorough and detailed, also be concise. Your strategic use of language as well as neatness, clarity of expression, attention to detail, proper use of grammar and the ability to follow instructions will be considered in the evaluation process.

A resume will not be accepted as a substitute for your responses.

I have read and understand this important information. Proceed to supplemental questions.

02

Describe your experience managing / supervising staff. Include the titles, the types and number of staff you supervised, and overall years of supervision.

Be specific.

03

Describe your program management experience. Include at least one example in the past five years. Specify your role(s), the types of program(s), population(s) served, funding streams utilized (indicate federal, state, or local funding as appropriate), and the length of time managing the program(s).

Be specific.

04

Describe your experience working with clients / patients who have complex care needs (individuals with multiple co-morbidities, housing insecurity, limited or no health insurance, etc.). Specify the care needs, your role(s) in addressing those needs, and the number of years in that role(s).

Be specific.

05

How did you learn about this position?

County of San Mateo Website

County of San Mateo Job Interest Card Notification

County Hosted Virtual Event

County Hosted Job Fair

CalOpps.org

College / University Career Center

Community-based Organization Posting

Facebook / Instagram

Friend or Relative

GovernmentJobs.com

Indeed

Job Fair

LinkedIn

Professional Publication / Website (Please specify in next question)

X (formerly called Twitter)

Zip Recruiter

Other (Please specify in next question)

06

If you answered, "Professional Publication / Website" or "Other" to the above question, please indicate below how you learned about this position. Your response to this question will help us in better marketing County jobs. Type NA if not applicable.

Required Question