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Fulfillment Supervisor

Fulfillment Supervisor

GSP MARKETING TECHNOLOGIESMadison, WI, US
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Job Description

Job Description

Description : Job Summary :

Reports to the Fulfillment Manager and is a support to them. The Fulfillment Supervisor is responsible for managing all the activities related to the fulfillment process. These duties include : product fabrication and order preparation, collation, packaging and shipping. Supervisors are responsible for workflow management and informing the Manager of staffing concerns. The Supervisor will cross-train on multiple jobs, and will assume some Manager duties when the Manager is away.

Duties and Responsibilities :

  • Works on computers such as by managing emails and entering inventory into the system
  • Manages and improve the workflow processes and procedures
  • Provides recommendations for developing future automated order pickers
  • Ensures workflow is accurate, efficient, and completed on-time
  • Prioritizes, facilitates & expedites all production activities to meet due dates
  • Analyzes orders and budget work-hours of employees
  • Budgets the efficient use of materials and overhead
  • Analyzes financial performance and recommends financial improvement plans
  • Delivers disciplinary actions to employees as appropriate
  • Ensures timecards are accurate, complete, and collected on-time
  • Ensures report data is accurate, complete, and collected on-time
  • Has ability to analyze data and provide reporting for :
  • Equipment Utilization
  • Production Cost
  • Production Methods
  • Delinquency Data
  • Schedule Management Data
  • Minimize freight expenses by being privy to shipping systems and delivery options
  • Leads by example by working hard and having positive interactions with other departments
  • Communicates and upholds department policies and procedures to the Department
  • Conduct candidate interviews, maintain a productive staff and report staffing needs to the Manager
  • Establish and schedule all training activities for the department
  • Conduct performance evaluations for employees
  • All other duties as requested, including supporting other departments

Requirements :

Education and Experience :

  • 5+ years of practical management experience
  • 3+ years of supervisory experience
  • Knowledgeable in all aspects of Fulfillment systems, techniques, and principles, preferred
  • Familiar with shipping via UPS and FedEx Previous experience in Department budgeting and management is preferred
  • Proficient in working on Computers and MS
  • Qualifications, Skills, Abilities and Competencies :

  • Highly organized and detail-oriented
  • Motivated by excellence and is results driven
  • Has great leadership skills
  • Give and take instruction and work with minimal supervision
  • Must possess proficient skills in managing :
  • Priorities
  • Time
  • People
  • Self-motivating and self-managing
  • Excellent English verbal and written communication skills
  • Manage large workloads, and maintain high quality and accuracy of work
  • Meet deadlines and mitigate disruptions to work flow
  • Proficient in math such as arithmetic, fractions and percentages
  • Thrives in a dynamic work environment with rapidly changing priorities
  • Ability to pass a basic skills test
  • Able to lift a minimum of 50 lbs
  • Work scheduled mandatory weekends and overtime
  • Is safety conscious
  • Build effective relationships and build an effective team
  • Has great problem-solving skills related to production, employees and clients
  • Project management skills and ability to manage multiple simultaneous projects
  • Work well with a team and contribute positively to GSP culture
  • Physical demands :

  • PC / Keyboard : Working on computers, using keyboards and viewing screens
  • Standing : Standing for entire assigned shift
  • Lifting : Raising or lowering an object from one level to another (Includes upward pulling) of up to 50 lbs
  • Carrying : Transporting an object, usually holding it in the hands or arms, or on the shoulder
  • Reaching : Extending hand(s) and arm(s) in any direction.
  • Feeling : Ability to identify texture of material such as if lamination has been applied and being able to distinguish different gauges of material thickness
  • Talking : Verbal communication including giving instruction and exchanging information with necessary detail and delivery Hearing : Communication including listening to people convey instructions or conversation, and distinguishing noises from machines and within the plant
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    Fulfillment Supervisor • Madison, WI, US