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Director of Customer Success
Director of Customer SuccessXpertDox • Scottsdale, AZ, US
Director of Customer Success

Director of Customer Success

XpertDox • Scottsdale, AZ, US
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Job Description

Director of Client Success

Type : Full-time, On-site / Hybrid

About XpertDox

XpertDox is a fast-paced startup leveraging AI to automate medical coding. We value integrity in every interaction and strive to be as transparent with clients as possible.

What You’ll Do

  • Attend all client meetings and take diligent, actionable notes.
  • Understand client problems, create tickets, and assign them to internal teams.
  • Gauge client sentiment and surface key insights to leadership.
  • Coordinate cross-functionally to ensure critical tasks are completed on time and relay updates back to clients.
  • Oversee client onboarding, renewals, and overall satisfaction.
  • Lead QBRs and advocate for client needs with Product and Operations.
  • Develop repeatable processes and KPIs that elevate client success outcomes.

Reporting Structure

  • Reports directly to the C Suite
  • Manages a small team (with additional team members reporting into this role).
  • Collaborates closely with technical team members to align deliverables with client needs.

    • Location & Travel

  • On-site / Hybrid in Scottsdale, AZ.
  • Minimal travel for high-priority clients and for select conferences or trade shows.

    • Start Timeline

  • Ideally filled within the next 4–6 weeks (ASAP).

    • Compensation

  • Salary : $120,000–$180,000
  • Equity : Compensation can be a mix of cash and equity.
  • Reviews : Salary reviewed and adjusted every 6 months.

    • Benefits

  • Health, dental, and vision insurance.
  • Unlimited PTO (with manager approval and deliverables met).

    • Qualifications & Skills

  • Prior Client Success experience at an RCM (Revenue Cycle Management) company.
  • Experience at a tech-enabled or autonomous medical company strongly preferred.
  • Coding knowledge is a plus (preferred, not required).
  • Meticulous, organized, and excellent at note-taking.
  • Strong relationship builder who can de-escalate conflicts and act as a buffer between clients and internal teams.
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    Director Of Customer • Scottsdale, AZ, US

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