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Senior Technical Support Engineer

Senior Technical Support Engineer

VirtualVocationsLowell, Massachusetts, United States
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A company is looking for a Senior Technical Support Engineer (Remote).

Key Responsibilities

Deep troubleshooting and resolving customer issues on the Imply Druid platform within Service Level Agreements

Attending to operational issues on Imply's SaaS offering and hosted clusters on major Cloud platforms

Writing technical content for knowledge-based articles and documenting issues in the Zendesk ticketing system

Required Qualifications

5+ years of experience in technical support or customer-facing roles

Extensive working knowledge of Linux platforms and system administration

Strong troubleshooting skills and technical knowledge of big data platform ecosystems

Good understanding of relational database management and proficiency in SQL

Experience working with major Cloud infrastructure platforms such as AWS, Azure, and GCP is a bonus

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Technical Support Engineer • Lowell, Massachusetts, United States

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