Training Manager

Are you passionate about empowering others and shaping the future of retail banking? PWSB is seeking a dynamic Training Manager to lead our retail employee onboarding and development programs. If you thrive in a collaborative environment, love designing impactful learning experiences, and want to make a real difference in people's careers, we want to meet you!

What You'll Do

• Onboard & Inspire : Welcome new associates and facilitate their journey into our culture, banking systems, and client experience.
• Design & Deliver : Create and enhance training content for tellers and bankers, ensuring materials are accurate, relevant, and engaging.
• Lead Learning : Develop curriculum aligned with PWSB's vision, and deliver training both virtually and in-person for maximum impact.
• Collaborate & Innovate : Work with subject matter experts, Department Heads, HR, and retail leaders to evolve our training programs and support new products, technologies, and processes.
• Mentor & Motivate : Build and maintain a mentoring program, making subject matter experts a core part of our training approach.
• Drive Excellence : Assess training effectiveness, gather feedback, and continuously improve our programs using best practices and performance metrics.
• Champion Technology : Implement and maintain our LMS system, supporting all-employee training initiatives across the bank.
• Partner Across Teams : Support cross-functional projects and help identify professional development opportunities for retail staff.

What You'll Bring

o Strong organizational and project management abilities.

o Excellent communication, facilitation, and interpersonal skills.

o Advanced attention to detail and analytical thinking.

o Experience with LMS platforms and eLearning tools (preferred).

o Knowledge of banking operations, compliance, or customer service.

Ready to make an impact? Apply today and help us build a culture of learning and growth at PWSB!