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Customer Service Representative

Customer Service Representative

Angela Young AgencyWatkinsville, GA, US
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Job Description

Job Description

Benefits :

  • Competitive salary
  • Employee discounts
  • Opportunity for advancement
  • Paid time off
  • Training & development

Benefits / Perks

  • Competitive compensation
  • Annual incentive reward trip for top performers to beautiful destinations in the southeast
  • Continuous training and support throughout your career
  • Opportunities for advancement
  • Discounts on your auto insurance (underwriting approval required) and much more!!!
  • Paid Holidays / Vacation
  • No nights and a Monday- Friday schedule
  • Paid Birthday off

    • Job Summary

    Customer Service representatives are team players that take exceptional pride in the company they represent and provide excellent customer service. They assist the agent in performing sales and clerical function necessary to write and service our existing customers, as well as new and perspective customers.

    This is NOT a sales-based role, you will provide exceptional customer service to existing and new customers. Be able to multi-task in a fast-paced environment.

    Responsibilities

  • Service to customers includes strong communication skills on multiple platforms, conflict resolutions skills, ability to quickly learn new computer programs and processes.
  • Proficient at adapting to a constantly changing, extremely fast-paced environment.
  • Ensure effective operation of the service center including but not limited to reports, documentation, and mail distribution.
  • Handling customer inquiries, documenting requests and completing changes, accept and process premiums.
  • Provide support to the agent and service center staff as needed.

    • Qualifications

  • A high school diploma or equivalent required
  • Ability to attain Insurance Producer license, within 60 days of hire. (We will cover the cost, and the training to the right persons)
  • Opportunity to work while you learn and go through the training process
  • Proficient in Microsoft Office programs and have an aptitude for learning new programs and procedures
  • Team player with a positive, professional attitude, and work ethic
  • Starting pay is based on experience or if you currently hold an Insurance Producer license

    • Must be able to pass background check.

    Company Overview

    Working for Alfa Insurance Angela Young Agency, is more than just servicing customers and selling insurance. Its making a difference in the lives of your policyholders and the community. Its creating lifelong relationships. Its about being there when it matters most and protecting those things that are most important. Its becoming part of a well-respected company that is based on faith, family, community and integrity.

    Alfa Insurance is an outgrowth of the Alabama Farmers Federation, Alfa Insurance Companies began in 1946. Since then, Alfa has grown to offer an excellent array of insurance coverages including life, property, business and automobile to its clients and has also become known for superior customer service. Alfa and its affiliates now provide insurance and other financial services to more than 1 million customers in 11 states.

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    Customer Service Representative • Watkinsville, GA, US

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