Senior Travel Consultant / Corporate Travel Counselor (2nd Shift)

Senior Travel Consultant / Corporate Travel Counselor (2nd Shift)

Travel Incorporated, Duluth, Georgia, United States of America

Job Description

Posted Friday, July 25, 2025 at 4 : 00 AM

Ready to take your corporate travel career to the next level? As a Senior Travel Consultant , you'll handle the most complex travel requests, craft expert-level itineraries, and deliver standout client experiences that build loyalty and elevate our brand. You'll also mentor junior team members and gain the skills and visibility to grow your career within a dynamic, forward-thinking organization.

This is a remote, but not mobile position where you'll be assigned a set schedule. Flex scheduling is not available.

WHAT YOU'LL BE DOING :

• Successfully handles the most complex client contacts and works across multiple Company client groups seamlessly.
• Provides guidance, mentorship and support to less experienced team members.
• Conducts an efficient assessment of client needs through active listening and probing questions.
• Develops customized travel plans and solutions based on client's goals, risk profile, and timeline.
• Reviews travel plans to uncover additional needs and opportunities; provides consultative guidance to motivate action and support achievement of the client's travel goals.
• Demonstrates knowledge of Company travel planning philosophy and approach, products and services, itinerary strategies, and other aspects of travel planning.
• Educates clients on technical aspects of travel planning principles, breaking down complex topics and enabling clients to act with confidence.
• Accurately and efficiently resolves client issues and needs.
• Conducts business with the goal of achieving / exceeding performance targets for opportunity generation, enrollment / retention rates, client survey scores and contact center metrics.
• Maintains an efficient and productive approach to client interactions.
• Coordinates effectively with internal support staff to ensure timely and accurate administration.
• Proactively identifies opportunities to improve the client experience and Company business processes. Proactively and consistently contributes to Company knowledge management.
• Assumes other duties upon request such as client outreach in support of issue resolution, and outbound calls to clients to ensure all open inquiries are handled completely and to the client's satisfaction.
• Accurately and thoroughly completes all required client transactions.
• Complies with all team, department and company policies and procedures including security protocols.
• Consistently strives to meet or exceed performance standards related to reliability, productivity, quality, teamwork and other important measures.
• AFTER HOURS :

Associates assigned to the After Hours teams will perform the following tasks as needed, with guidance :

QUALIFICATIONS / SKILLS :

SCHEDULING :

ADDITIONAL REQUIREMENTS :

WHAT WE OFFER :

At Travel Incorporated, you'll be part of an established and well-respected company that provides the absolute best service to our customers. In addition, we are forward-thinking and have stayed ahead of the curve in our industry through innovation, technology and constant process improvement. Our dedicated associates give their best every day, and have fun while doing it!In this role, you will contribute from Day One, and your voice will be heard as our Travel Consultants stand at the forefront of our business.Learn more about our business and culture by visiting www.travelinc.com .

This is a remote position which will be located at the associate's permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location.

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com .

Connecting innovative technology with superior service to advance business travel

Travel Incorporated, Duluth, Georgia, United States of America

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