IT Support Technician

IT Support Technician

Job# : 399021

Location : EAU CLAIRE, WI - Corporate Office

Department : Information Systems

Category : General Office

Salary : Hourly

Apply To This Job

Return To List

Job Description

Why Work for Menards?

Profit Sharing & 401K, Paid Vacation & Holidays

Team Member Discount

Highly collaborative work environment

Pay based on experience

POSITION SUMMARY :

The IT Support Technician I will be actively engaged in the support and maintenance of Menard, Inc. computer equipment and systems for our retail stores. As a team member in the IS Infrastructure IT Support department you will assist in troubleshooting, repairing, and preventative maintenance work on all Menard, Inc. computer equipment assets that support the operations of the retail stores within the company on a daily basis

PRIMARY RESPONSIBILITIES :

• IT Support :

Process issue tickets for all retail stores

Willingness to learn new software

Willingness to learn new computer skills

Must have working knowledge of computers and their operating systems

Understand mobile technologies and equipment such as smartphones and tablets

Repair defective computer equipment such as PCs, printer, tablets, register equipment, etc.

Load and install software or computer peripherals locally and remotely

Perform site preventative maintenance on computer equipment and systems onsite at retail stores

Perform project work as assigned

Perform Maintenance Change Request (MCR) work as assigned such as new or equipment upgrade rollouts for the retail stores

Skills / Requirements

POSITION REQUIREMENTS :

Bachelor’s or Associate’s degree in a Computer Networking, Management Information Systems, Computer Repair, Computer Science, Information Technology Management or related field OR Equivalent work experience

Industry standard certifications are a plus (Microsoft, CompTIA, etc.).

Experience with computer systems, computer equipment including peripherals, mobile technology, or network / client-server troubleshooting, installation, or maintenance.

Knowledge of Windows Operating System and Android mobile operating system.

Familiarity with imaging techniques and software

Excellent design and analytical skills

Excellent communication skills

Ability to work independently, as well as cooperate with others in team efforts

Must work within designated normal office hours assigned or required by work

Must be able to work overtime and weekends as needed

Must carry a company provided after hours on call cell phone as needed

This position is located onsite in Eau Claire, WI and must be able to relocate to the area for this position.

Apply To This Job