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Sr. Manager, Customer Success
Sr. Manager, Customer SuccessMeasured • Austin, TX, US
Sr. Manager, Customer Success

Sr. Manager, Customer Success

Measured • Austin, TX, US
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Who We Are

Measured is a pioneer and leader in incrementality-based measurement and optimization for consumer brands. Our all-in-one platform helps leading brands manage, test, plan, and optimize over $20 billion in media investments. Since 2017, we have enabled marketers to prove the impact of their advertising and maximize ROI with precision and efficiency. We provide comprehensive incrementality intelligence through adaptive methodology, automation, and industry expertise. Led by Trevor Testwuide, our team consists of experienced marketing analytics professionals.

https : / / www.measured.com / about /

https : / / www.measured.com / press-releases /

About the Job

This role involves leading client-facing engagements for our marketing analytics framework. As part of our Customer Success team, you will act as the account lead, marketing attribution and analytics expert, project manager, and media strategist to ensure client satisfaction and product adoption. You will collaborate with our technical solutions team and product team to deploy our platform, gather feedback, and contribute ideas. Success requires adaptability, technical proficiency, and a proactive approach to driving customer success.

  • Manage revenue retention and growth within your client portfolio.
  • Maintain relationships across various seniority levels for 10+ brands.
  • Build trust and demonstrate expertise to clients.
  • Drive product adoption among stakeholders.
  • Provide feedback for product development based on client use cases.
  • Deliver client training sessions.
  • Analyze and communicate marketing performance.
  • Design and interpret media experiments.
  • Offer optimization insights and budget recommendations.
  • Support internal initiatives like onboarding, training, and engagement models.
  • And do whatever it takes to succeed!

The value you'll bring

  • 7+ years in client services management.
  • Experience with marketing attribution, media mix modeling, or related analytics.
  • Familiarity with ad-tech and martech platforms (e.g., GA, Facebook).
  • Proven success managing complex marketing measurement projects.
  • Excellent communication skills and proficiency in Excel and PowerPoint.
  • BA / BS degree or equivalent.
  • Decisive, able to handle ambiguity, and proactive.
  • Independent yet collaborative, adaptable to change.
  • Values diversity and integrity.

    • Measured values curiosity, integrity, excellence, customer obsession, and belonging. We promote diversity and inclusivity, providing equal employment opportunities to all.

  • 100% remote work environment.
  • Competitive compensation, flexible time off, health plans, and regional benefits.
  • Opportunities for virtual engagement, volunteering, and community impact.
  • A culture built on integrity, diversity, and innovation.

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