Patient Services - 2 Days / week

Job Description

Job Description

Salary : $17-$19 / hour

About the Role

Join a mission-driven, community-focused team helping people reclaim active, healthy lives to thrive moving through life. As a Patient Services Team Member, you are the welcoming face and voice of New Life Physical Therapy. Youll guide patients through their visit experience from their first call to their final appointment providing excellent customer service and operational support to our clinical team.

Key Responsibilities

• Greet and check in patients with warmth and professionalism.
• Answer incoming phone calls and respond promptly to voicemail and electronic messages.
• Schedule new and existing patient appointments and assist with rescheduling needs.
• Communicate clearly with patients about their care, financial responsibilities, and next steps.
• Collect and process patient payments accurately at time of service.
• Verify and update patient information and documentation in the EMR system.
• Scan and upload required forms and medical documentation.
• Maintain daily, weekly, and monthly cleaning and compliance logs.
• Assist with daily opening / closing duties and general clinic upkeep.
• Support internal communication and coordination among the care team.
• Work closely with physical therapists and leadership to ensure smooth patient flow and consistent service quality.
• Provide occasional coverage for other team members during vacations or absences.
• Contribute to a positive, solutions-oriented team culture focused on patient success.

Qualifications

Work Environment & Schedule

Thursday 7 : 30am-5 : 30pm

Why Join New Life Physical Therapy