Customer Service / Inside Sales Representative

Job Description

Job Description

Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for a Customer Service Representative at our distribution facility located in Normal, IL.

For more information about our company, access Dexter's web site at www.dextergroup.com.

JOB DESCRIPTION

The Customer Service Representative is responsible for answering customer inquiries, processing orders, resolving complaints and requests for refunds, exchanges, and adjustments; as well as provides customers with product, pricing, and shipping information.

​Specific duties include :

• Responding to customer inquiries both in person and over the phone.
• Maintain system information including product pricing and availability.
• Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed.
• Contact truck run customers for orders and ensuring that orders are placed on a timely basis.
• Make same-day follow-up calls to customers regarding backorders and delivery dates.
• Actively participate in company-defined sales initiatives to solicit potential customers, and existing customers whose sales have declined.
• Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints.
• Research all customer warranty and / or return requests, completing the appropriate forms and documentation pertinent to the problem.
• Track shipments as necessary.
• Other duties as assigned.

QUALIFICATIONS

Dexter provides on-the-job training including technical product training, business system training, and company policy and procedure training.

You should be proficient in :