Director of Operations, Rules Architect

Job Description

Job Description

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most : providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About The Role

As an Operations Leader, you will play a pivotal role in our Operations team focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution and a seamless onboarding process for clients and driving business metrics. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility.

This full-time position requires working 5 days a week in our Mountain View, CA office.

What You'll Do

Build out scalable infrastructure to improve operational efficiencies and directly impact top-line revenue and bottom-line profitability

Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency in a hyper-growth environment

Solve complex, ambiguous business problems and drive and own operational metrics (productivity, quality, scalability)

Be responsible for owning key operational metrics, productivity is based off pushing metrics forward, not time

Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, and Account Management teams

What You Have

5+ years of experience in software or data engineering, consulting, investment banking, or in operations at a fast-paced SaaS tech company

B. S. or M.S. in a quantitative field, such as Statistics, Applied Mathematics, Engineering, Computer Science, or Data Science from a top 20 university

Advanced in SQL and Python, experience with Retool, API & Web Scraping a bonus

Experience driving results as an IC and working with technical teams to drive scalable architecture

Ability to drive the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics.

Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.

Comfort in Chaos : You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers.

Entrepreneurial self-starter. Thrive in a fast-paced environment and independently capable of seeking information, corralling resources, and delivering results without waiting for direction

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @ getathelas.com , @ commure.com or @ augmedix.com . Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

Compensation Range : $150K - $190K