Clinical Account Specialist - Tampa West, FL

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.

The Clinical Account Specialist (CAS) will be responsible for providing high quality touchpoints in key accounts locally to support the sales team.  As the sales team scales, the CAS will focus on maintaining relationships with key providers and personnel at the hospitals.  They will focus on the patient experience with pre-fitting tasks such as collecting clinical documentation, pre-fitting conversations, and working with the case managers for discharge times.  Additionally, the CAS may provide product in-services, recruiting for our contracted fitter positions.  The CAS will serve as a local resource for ensuring inventory coordination is just in time for the needs of the accounts as we continue to scale and support additional renewal and clinical documentation needs post fitting.

ESSENTIAL DUTIES :

• Work within their assigned key accounts to provide quality and timely fittings for patients.
• Aid in providing additional documentation from patients and providers post fitting
• Provide initial patient fittings and field-based follow-up tasks
• Support EMR set-up within key accounts for ease of order processing
• Provide recommendations to the care team of process and training for patient compliance and experience.
• Link the SWO renewal process back to the following physicians for continuing care.
• Provide clinical in-services to personnel within key accounts.
• Manage inventory for fittings in their local areas.
• Support SWO growth and maintenance within established accounts.
• Forecast and regulate inventory management needs for local areas.
• Support follow-up tasks for renewals, discharge dates, delivery documentation, and clinical documentation.
• Review CareStation reports for patient triggered episodes and events for further communication to providers

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COMPETENCIES

Requirements

QUALIFICATIONS

Education / Experience Required :

Preferred :

SUPERVISORY RESPONSIBILITIES :

Work ENVIRONMENT

PHYSICAL DEMANDS

TRAVEL

OTHER DUTIES :

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Benefits

Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc.

Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided If your qualifications and / or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted.

Compensation : An annual salary of $125,000, in addition to a bonus, commensurate with experience and location.

Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, age, sexual orientation, gender identity and / or expression, marital status, disability, physical or mental status or any other characteristic protected by law.

We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S.

Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare.  Kestra maintains a drug free workplace and testing is a condition of employment.