Service Coordinator

Job Description

Job Description

This position will be responsible for coordinating the service activities for Sunny Sky Products customers in the service network. Position requires creating service work orders in SAP, dispatching work orders to service providers and / or internal technicians, processing equipment requests from sales in SAP, maintaining and updating the install schedule, tracking all service calls and call closure in SAP, calling customers with updates and to maintain Sunny Sky Products Loan Agreements in a centralized digital filing system.

Responsibilities

• Requires an individual with strong organizational skills, attentive to details and great soft skills, able to work independently, and a self-starter
• Must be able to coordinate daily requirements and meet deadlines
• Create new customer accounts in service operations database-SAP
• Update customer information accordingly in SAP
• Create service work orders in SAP
• Dispatch technicians appropriate service work orders
• Communication with customers, service managers, service providers, service technicians
• Communication with sales and service directors and sales people
• Verify customers are ready for install and product is on site
• Process Equipment Requests in SAP
• Run service reports and distribute to team when needed
• Update Equipment Request Report and Install report accurately and timely
• Process all Loan Agreements
• Maintain the centralized file system for service operations documents
• Must have strong communication and customer service skills
• Responsible to maintain a neat and organized work environment
• Maintain a safe work environment by following OSHA standards.
• We must promote and perform all duties in a safe and proper manner. This includes lifting and moving materials.

Requirements :