Hotel Front Office ManagerHampton Inn & Suites • Glendale, AZ, US

Hotel Front Office Manager

Hampton Inn & Suites • Glendale, AZ, US

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Job Description

Join our team, a 2025 USA Today Top Workplace Winner!

Now hiring a Hotel Front Office Manager at the Hampton Inn & Suites Glendale Westgate .

This position comes with a $500 SIGN ON BONUS!!

Why Youll Love Working with Us

The Hampton Inn & Suites Glendale Westgate is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed.

How Youll Make An Impact

Our friendly Hotel Front Office Manager is committed to leading a front desk team to ensure that guests are met with courteous and attentive service throughout their stay.

Guest Experience

Provide exceptional guest service while setting high service standards for the front desk team to follow

Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction

Operational Excellence

Uphold service quality by investigating guest concerns, initiating corrective action, and conducting periodic room inspections

Supervise front desk team, including hiring, training, scheduling, and performance management

Instills strong customer service skills with front desk team by modeling and reinforcing excellent guest interactions and communication standards

Financial & Front Office Administration

Assist with accounting functions including billing, reporting, and financial reconciliation

Monitor and support procedures related to inventory, key control, and monetary handling

What does success look like in this role?

Two or more years of supervisory experience

Two or more years of general hotel operations experience

Strong customer service skills to include problem-solving and complaint resolution

Strong interpersonal, relationship building and communication skills

Strong attention to detail and organized

Ability to work effectively and efficiently in a fast-paced setting

What Will You Get At NCG Hospitality?

We take great pride in the inclusive environment weve created attributing to our award-winning status, all while staying true to our core values of Growth, Fun, Trust, and Responsibility. An experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Hampton Inn & Suites Glendale Westgate.

Career Development

Personalized career pathing and skill development

Leadership and mentorship programs

Educational and certification reimbursement

Team Member Perks

Worldwide hotel discounts and free stays at NCG Hospitality managed hotels

Catch of the Day earn bonuses for going above and beyond to support team and guests

Everyone Sells earn cash for bringing in business to our properties

Paid Volunteer hours Earn money for community service

Health & Wellness Benefits

Medical, dental, and vision plans

Paid sick time and Paid Time Off

Virtual telehealth access and employee assistance resources

Monthly health and fitness reimbursement programs

Financial Support

Same-day pay options

Referral bonus earn cash for bringing great team members

401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

Health Savings Account

Ready To Grow With Us?

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

NCG Hospitality is an Equal Opportunity Employer.

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Front Office Manager • Glendale, AZ, US