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Implementation Engineer

Choice Solutions LLCLeawood, KS, US

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Job Description

Description :

The Managed Services team is responsible for providing post-sales support to Choice Solutions’ internal environment, Choice Cloud tenants, and Managed Services business customers who have managed services contracts / agreements. Services range from managing hardware to fully managed solutions encompassing any or all of the following technologies : physical and virtual backup systems management, Cloud-hosted solutions, server architecture, VMware, Citrix VDI, Nutanix, etc.

This Implementation Engineer is the leader in onboarding new and existing clients and any future changes for Choice Solutions’ managed services products and services by evaluating client needs and developing configurations that support business processes, leading from an automation-first mindset. This position also supports the offboarding of existing clients from Choice Solutions’ services or at contract termination.

This is a customer-focused, hands-on role, in which the Implementation Engineer will be expected to work directly with customers. This is a salaried, exempt position and will report to the Core Manager on our managed services team.

This is an on-site role based out of our Overland Park, KS office. Hybrid work (must be in office at least three full days per week) is available following training, but employee must reside within the Kansas City metropolitan area.

Technical Responsibilities :

Lead customer onboarding, implementation, and transition to managed services operations
Serve as technical lead on managed services onboarding projects, ensuring delivery, documentation, and customer sign-off
Design and implement automated deployment pipelines using Terraform, Ansible, GitLab CI / CD, and ConnectWise Automate
Establish monitoring frameworks to track full-service health across applications, databases, authentication, and network dependencies
Reduce manual configuration through infrastructure as code and automated provisioning
Collaborate with customers and vendors to enable automated monitoring of critical business services and interdependencies
Troubleshoot, test, and resolve integration challenges while developing scalable solutions
Partner with PMO and account managers to track project status, risks, and deliverables
Provide proactive technical support and training to internal teams and customer stakeholders
Drive continuous improvement in service delivery, automation coverage, and customer satisfaction
Other duties as assigned

Requirements :

Bachelor’s degree preferred, or equivalent relevant work experience

Minimum of five years of systems engineering experience, with at least two years of managed services systems engineering experience

Minimum of two years of experience with Azure

Experience with RMM tools and Python automation scripts, such as ConnectWise Automate and PowerShell

Solid leadership skills combined with strong business acumen, excellent communication skills, and in-depth technical and organizational capabilities

Able to make sound judgments when dealing with issues that arise during troubleshooting and have the skills to determine the appropriate action to be taken for a given situation

Proven ability to create and maintain documentation

Enterprise-level experience with strong focus around process and procedure

Proven working experience in installing, configuring, and troubleshooting virtual-based environments

Intermediate experience with VMware, Nutanix, and / or Citrix technologies a plus

Solid networking knowledge

Must possess strong technical, quantitative, and analytical skills

Demonstrated ability in developing and maintaining strong customer relationships

Ability to multi-task, handle multiple projects, and assign appropriate prioritization of tasks

Managed Services Requirements & Expectations :

Will be available via Slack, email, and phone to provide timely answers to team members, vendors, and customers

Must report to the Choice Solutions headquarters located in Overland Park, KS during the assigned shift

Perform after-hours duties on an on-call rotation and as-needed basis

Assist the team where needed by actively working on customer issues, handling calls, assisting other team members in issue resolutions, etc.

Contribute to the ongoing development of the team by sharing knowledge, experience, and expertise with other team members.

Interact with the service delivery team, professional services engineers, and account managers to provide our customers with the Choice Experience

Must directly interact with various customers

Ability to work within a team, both in-person and through virtual media outlets

Capable of managing own workload with minimal supervision to meet tight deadlines

Detail-oriented and process-driven to see tickets through to resolution and / or escalation

Choice Solutions Requirements & Expectations :

Express a positive and confident, can-do attitude

Dependable, adaptable, flexible, and a team player

Personal dedication to ongoing training and development

Excellent organizational and problem-solving skills

Strong oral and written communication skills

Professional appearance, attitude, and communication

Timely delivery of required internal documents such as time sheets and expense reports

Maintain confidentiality in all aspects of client, staff, and agency information

Able to handle challenges and issues in a professional and supportive manner

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Implementation Engineer • Leawood, KS, US