Desktop Support EngineerTechgene Solutions LLC • Richmond, VA, US
Desktop Support Engineer
Techgene Solutions LLC • Richmond, VA, US
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Overview
Role : Desktop Support Engineer
Location : Richmond, VA
100% Onsite (not remote)
About the Role
The SCC seeking an experienced Desktop Support Specialist to aid in SCC's Windows 11 Upgrade Project to migrate from Microsoft Windows 10 and Office 365 (32-bit) to Windows 11 and Office 365 (64-bit).
This individual will be responsible for upgrading and reimaging workstations to Windows 11 in addition to installing and configuring Office 365 and other related software. The specialist will also serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues. The Desktop Support Specialist will exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other SCC technical and project teams.
Responsibilities
- Upgrade and reimage workstations to Windows 11.
- Install and configure Office 365 and other related software.
- Serve as a point of contact for tracking and reporting deployment status.
- Troubleshoot upgrade issues as they arise.
- Communicate with end users and collaborate with SCC technical and project teams.
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Desktop Support • Richmond, VA, US
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