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Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
The US CIB Learning Consultant plays a key role in delivering a strategic learning and development agenda for their business area by identifying root causes of performance issues, assessing if learning is the appropriate intervention, and creating impactful and relevant learning experiences. Working as a key enabler within the Enterprise Learning team, this role merges consulting mindsets with delivery execution, flexing across initiatives and priorities to meet business requirements, help strengthen workforce capabilities, and embed a culture of continuous learning.
The Learning Consultant will collaborate closely with senior stakeholders, business leaders, colleagues from People, Governance and Communications, including Enterprise Talent and Enterprise Learning, and external vendors to bring to life the learning strategy and to ensure that learning solutions are relevant, engaging and impactful.
There are three core role responsibilities :
- Provide strategic guidance and learning expertise to client groups, supporting workforce capability needs and people priorities through fit-for-purpose learning solutions - Business consulting and solution architecting
- Contribute to the design, curation and management of enterprise-wide Academies, programmes, and career development tools aligned to key skills, domains and development segments (such as Leadership, Wealth, Agile, Sales, etc.) across all business and infrastructure areas - Enterprise Academy ownership
- Enable the deployment of learning initiatives, track performance and impact measures, and support continuous improvement through data-led insights - Programmatic deployment and oversight
Impact on the Business / Function
Act as a trusted consultant to stakeholders, partnering closely to diagnose root causes of performance gaps, determine whether learning is the right solution, and shape targeted learning solutions that address real business problems and capability prioritiesOwn the full learning lifecycle – from identifying learning needs, designing and delivering solutions, to measuring impact and driving continuous improvementContribute to the development and continuous improvement of enterprise learning programmes, ensuring alignment with business strategy, people priorities and future skills pipelinesApply systems thinking to ensure learning solutions connect to broader performance outcomes, organisational goals, and our learning ecosystemsProvide specialist support for strategic business priorities (such as Sustainability, Agile, Wealth, Leadership, People Management and technology)Operate in agile, iterative ways to test, refine and evolve solutions in line with business feedback and learner insightEnable a connected learner experience by leveraging platforms, technology and consistent design standardsSeek to understand industry trends and regulatory changes impacting their business area presenting new people-related challengesCustomers / Stakeholders
Collaborate with Enterprise Talent, PGC, senior stakeholders, other Learning colleagues, and external bodies to shape and deliver learning solutions that address real business challengesBuild strong working relationships across stakeholder groups, offering credible advice and consultative support throughout the design and delivery processEngage subject matter experts, internal partners and vendors to co-create learning content and experiences that address performance needs and are relevant and engagingPartner with business / infrastructure communications and change teams and other Learning colleagues to ensure learning experiences are well-promoted and embedded in business rhythmsCollaborate with the wider Learning and Architecture teams to ensure solutions align with related initiatives, and our Learning ecosystemLeadership & Teamwork
Contribute to a high-performing, collaborative Learning team by sharing insights, co-creating solutions and supporting collective delivery outcomesDemonstrate flexibility and adaptability in responding to shifting team priorities, business needs, and strategic focus areasParticipate in retrospectives, planning cycles and team learning practices to continuously improve how the team operatesSupport the development of others by sharing expertise, tools and templates that uplift team capabilityRole model continuous learning, growth mindset and values-aligned behaviours in your day-to-day workOperational Effectiveness & Control
Support the consistent and high-quality local testing, customisation, and execution of global learning and development curricula and programmes, ensuring adherence to policy, standards and execution principlesDefine outcome measures for learning delivery (including course evaluation) and impact, driving the collection of data to demonstrate execution and business value (i.e. ROI), working with CoE to address any challengesMonitor external vendor delivery quality and manage any issues through appropriate vendor governance channelsEnsure compliance with regulatory and bank policies, monitoring audit and risk management reports and initiating corrective actions where necessaryFunctional Knowledge
Deep technical subject matter expertise in learning and development, including external trends and developmentsMulti-disciplinary skill set with expertise across learning design, technology, data and analytics, business consulting, change and performance enablement, content curation and knowledge managementFor this role, HSBC targets a pay range between $140,000.00 and $205,000.00. The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing / certification requirements, internal relativity, and specific work location.
At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee's overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a "bonus"). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.
Requirements
Broad and comprehensive understanding of concepts and principles within multiple disciplines or a fast changing disciplineThe role requires a comprehensive understanding of several value units / products / regions / legal entities, alongside an advanced understanding of the industry and the relative positioning of the HSBC's products and servicesManagement responsibilities for a sizeable team of professionals (including responsibility for budget, and planning)Covers a wide range of diverse activities that require complex judgements and solutions based on conceptual thought and strategic vision and analysisIs proactive in developing ideas, continuously searching for improvements in techniques which add value to the business and has full responsibility for implementationLatitude to make decisions outside of established procedures but within a policy framework. Broad guidelines are available. Role implements strategy set by othersImplements business plans through own team and is accountable for resultsThe role requires the ability to guide, persuade and influence others through the developed skills of communication and diplomacyEstablishing effective collaborative relations with external organisations is a critical part of the jobIn compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.
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